Amah Mary Aka

Assist in sorting and processing cardboard materials for recycling. Supported team efforts to maintain a clean and organized recycling area. Contributed to waste reduction initiatives through effective cardboard management.

• Conducted qualitative assessments of physician documentation to uphold standards of medical record accuracy and completeness.
• Maintained 100% accuracy in medical records management to support operational efficiency, receiving commendations from providers and office manager.
• Supported coders in developing compliant physician coding queries to ensure accurate documentation and coding practices.
• Assessed and processed documentation to ensure accurate charge submissions to insurance providers.

• Facilitated care for residents with multiple chronic conditions, including dementia and Alzheimer’s, to promote well-being and comfort.
• Created and implemented customized teaching tools to enhance resident understanding and engagement.
• Monitored treatment regimens to maintain high standards of therapeutic effectiveness.
• Supported residents' personal hygiene and grooming needs to enhance comfort and dignity.
• Provided essential personal care support to enhance residents' ability to live independently.

• Executed home treatment plans in accordance with physician directives.
• Recorded patient vitals and monitored behavioral changes or emerging symptoms.
• Facilitated patient support for management of multiple chronic conditions, including COPD and asthma.
• Assisted clients with household cleaning tasks. Supported clients by running errands. Accompanied clients to medical appointments.
• Facilitated development of customized patient education tools for residents.
• Oversaw treatment regimen monitoring to ensure optimal efficacy of therapies.
• Administered bathing and grooming services for home-bound geriatric patients.
• Facilitated personal care assistance to empower residents in maintaining independent living.

• Directed daily operations to guarantee uninterrupted business continuity.
• Assisted with bi-weekly payroll processing for employees. Supported accurate maintenance of payroll records and documentation. Aided in resolving payroll discrepancies and staff inquiries.
• Coordinated team meeting schedules and project deadlines. Assisted in organizing resources to support project timelines. Managed calendar updates for effective time management.
• Directed recruitment and training initiatives to enhance workforce capabilities.
• Facilitated team collaboration to ensure successful execution of all assigned responsibilities.
• Spearheaded training and mentorship initiatives for new hires to uphold corporate operational standards and enhance service quality.
• Assessed operational processes to pinpoint areas for system enhancement.
• Ensured product quality assurance while delivering exceptional customer service.

• Managed collection efforts for delinquent accounts, ensuring compliance with regulations and company policies.
• Developed effective payment plans, enhancing recovery rates while maintaining positive customer relationships.
• Trained and mentored junior collectors on best practices and strategies for successful debt recovery.
• Analyzed account data to identify trends, informing strategic adjustments to collection techniques.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

• Oversaw management of assigned client caseload to ensure optimal service delivery.
• Cultivated and sustained positive, trusting relationships with clients.
• Conducted health needs assessments in client homes, physician offices, and public venues. Supported documentation processes to ensure compliance with health standards. Assisted clients in identifying their health requirements and resources available.
• Collaborated with team members, including care managers, health navigators, and social needs coordinators, to support development of care plans. Assisted clients' providers in maintaining effective care strategies. Facilitated communication among team members to enhance service delivery.
• Facilitated regular case review meetings with care team to enhance patient outcomes.
• Utilized mobile devices to access and manage electronic health record (EHR) system efficiently.

• Ensured strict confidentiality of patient files to uphold trust and compliance standards.
• Managed appointment scheduling and oversight of calendar activities.
• Facilitated insurance pre-authorization processes to ensure timely patient care.
• Facilitated processing of medical and insurance referrals.
• Validated and confirmed patients' insurance eligibility to ensure coverage for services.
• Managed phone lines by overseeing outbound calls and efficiently directing inbound calls to appropriate doctors.
• Streamlined patient flow from reception to examination rooms while ensuring efficient processing of all necessary paperwork.