Amai Paulding

• Oversee day to day operations of the clinic and manage a team of 23 employees
• Train/set up resource training for new staff and coordinate for continuing education for established staff
• Order all supplies for clinic and maintain budget whenever possible
• Oversee provider schedules to ensure they are filled daily
• Maintain accreditation requirements for the clinic aligning with The Joint Commission's standards
• Hired, trained and supervised employees to maintain team of high performers.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.

Clinical duties

• Administer IM medications
• Mix botox for providers
• Refill prescriptions (electronic/verbal)
• Submit medication prior auths
• Triage incoming patient calls
• Take patient medical histories and vitals during rooming for visits
• Communicate closely with 30+ providers regarding patient care and treatment plans
• Perform memory tests for patients
• Chart prep for scheduled visits
• Check in and check out patients for office visits
• Submit referrals to insurance for office visits, pain management procedures, injectable medications, radiology, and various therapies

• Administer immunizations and medications
• Perform EKGs and ear lavages
• Properly collect and send in patient specimens to appropriate labs for further testing
• Manage provider team tasks in a timely manner
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns
• Managed patient registration process, confirming data accuracy and completeness.
• Took copayments and compiled daily financial records.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.