Amaia foster
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer servicerepresentative
Concentrix
06.2019 - Current
- Managing large amounts of inbound and outbound.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Monitored customer service performance to enforce quality and accuracy standards.
Customer Service Analyst
Associated Community Services
10.2018 - 06.2019
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Cashier
Speedway
05.2018 - 10.2018
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Direct Care Worker
Freedom Adult Foster Care
09.2017 - 05.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Diploma -
Mumford high school
Detroit, MIMedical Assistant -
Dorsey Schools
Dearborn, MI06.2016
Skills
- Computer proficiency
- Communication skills
- Problem-solving skills
- Adaptability
- Decision making
- Trained in Salesforce
- Process Transactions
- Microsoft Office
- Complaint Resolution
- Technical Support
Timeline
Customer servicerepresentative
Concentrix
06.2019 - Current
Customer Service Analyst
Associated Community Services
10.2018 - 06.2019
Customer Service Cashier
Speedway
05.2018 - 10.2018
Direct Care Worker
Freedom Adult Foster Care
09.2017 - 05.2018
Diploma -
Mumford high school
Medical Assistant -
Dorsey Schools