Amaia Picazo
GRAND JUNCTION
Summary
Dynamic and results-driven professional with extensive experience at Claire's Boutique, excelling in customer service and cash handling accuracy. Proven track record of enhancing customer satisfaction and loyalty while training new hires. Adept at fostering teamwork and collaboration, consistently exceeding sales goals through effective relationship-building and strategic sales initiatives.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tutor
Riverside Education Center
02.2024 - 05.2025
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce the fear of failure.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing the overall educational experience.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Key Holder
Claire's Boutique
04.2024 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped the floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Voluntary Assistant
Department of Human Services
01.2024 - 04.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Sales Lead Keyholder
Journeys Shoe Store
10.2022 - 12.2023
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the team's overall success.
- Trained new hires on company policies, procedures, and best practices to ensure a smooth onboarding process.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
Education
Bachelor of Arts - Social Work
Colorado Mesa University
Grand Junction, CO05-2028
High School Diploma -
Grand Junction High School
Grand Junction, CO05-2024
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Daily reporting
- Product ordering
- Product demonstrations
- Sales quotas
- Verbal and written communication
- Document translation
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
Certification
- Mental Health First Aid Training - 3/20/2025
Seal of Biliteracy
I did 60 hours of volunteer work in English and Spanish. I also created a presentation to prove my proficiency in both languages.
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Claire's Boutique
04.2024 - 09.2024
Tutor
Riverside Education Center
02.2024 - 05.2025
Voluntary Assistant
Department of Human Services
01.2024 - 04.2024
Sales Lead Keyholder
Journeys Shoe Store
10.2022 - 12.2023
Bachelor of Arts - Social Work
Colorado Mesa University
High School Diploma -
Grand Junction High School
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