AMAILLANEE N BRYANT

Serves as first point of contact for Agency customers. Is responsible for technical, clerical and inventory functions. Ensures that Agency customers have accurate and timely information related to their Motor Vehicle transaction(s) and confirms that customers have appropriate and validated documents to conduct business within the Agency. Providing effective and efficient communication to peers and senior staff

Provides prompt and courteous service to Motor Vehicle Commission customers and fellow colleagues. This includes, but is not limited to, timeliness and adherence to assigned work schedule. Complies with the internal controls that define policies and procedures for revenue receipt, material and document issuance, inventory, system access and usage.Answer question, explain procedures, clarify forms, give instructions and resolve routine customer problems in a professional and courteous manner. Resolves problems of uncomplicated nature. Notifies Supervisor of receptive problematic issues. Verifies the identity of the requestor to ensure that information is provided to the authorize person. Verifies information provide by the requestor. Obtains information from other Agency units to answer inquires

• Maintain and establish a professional rapport with imaging associates, and ensure a high standard of customer service
• Produce high quality microfilm images, and create and maintain electronic index record files of MVC documents in an beneficial manner
• Interpret, implement and uphold NJMVC rules, regulations, policy and procedures
• Control accountability of documents through all processing phases, and ensuring the integrity of vital records
• Pursue continuous development, refinement, and implementation of advancing technology, methods, and procedures in order to maximize resource and quality effectiveness
• Identify and analyze problems, and use sound reasoning to arrive at a productive resolutions

• Responsible for assisting NJMVC callers by providing accurate information in a professional manner, using correct grammar when talking to driver
• Provide authorization for correspondence to be typed and sent to driver in reference to any reinstatements of license or registration privileges
• Evaluate driver history record data to determine compliance with Motor Vehicle laws and regulations, which pertain to Uninsured Motorists, and updates the record accordingly
• Assist in training new hires when needed
• Keep updated records of new polices, regulations, and changes
• Examine insurance documents for authenticity
• If necessary required to research validity of documents received by using the web or other resources supplied by the NJMVC
• Prepare documents for microfilm
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• Maintained and established records and files
• Produced daily and monthly reports
• Made calls to courts to retrieve additional information and to verify information
• Provided good customer service care

• Entered NJMVC data on computer in conjunction with a Kodak IMT reader printer using microfilm images or hard copy documents
• Used data entry function on the IMS system
• Made alterations and updates to driver's records when necessary
• Verified data and performed error corrections on data extracted from batches of scanned images form the Lason system, while utilizing various screens to complete the verification and reentry of rejected characters
• Prepared registrations, licenses, and photo licenses documents for microfilm
• Maintained accurate logs of all IMS Data Entry, Lason system verification, and document preparation performed