Amaira R
Atlanta,GA
Summary
Dynamic professional with extensive experience at Wyndham Garden, excelling in strategic planning and team leadership. Proven track record in enhancing guest satisfaction through effective training and operational efficiency. Skilled in budgeting and P&L management, fostering a collaborative environment that drives performance and retention. Strong communicator dedicated to delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
General Manager
Wyndham Garden
01.2023 - 08.2025
- Oversaw daily operations, ensuring guest satisfaction and efficient service delivery.
- Implemented staff training programs to enhance team performance and service quality.
- Developed and executed strategic marketing initiatives to increase hotel occupancy rates.
- Managed budgeting and forecasting processes, optimizing resource allocation for operational efficiency.
- Analyzed market trends to identify opportunities for business growth and competitive advantage.
- Led regular staff meetings to facilitate knowledge sharing and promote a cohesive team environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Front Office Manager
Wyndham Garden
04.2021 - 01.2023
- Supervised front desk operations to enhance guest satisfaction and streamline check-in processes.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented effective scheduling to optimize workforce productivity during peak hours.
- Coordinated with housekeeping and maintenance teams to ensure seamless guest experiences.
Front Desk Supervisor
Wyndham Garden
11.2020 - 04.2021
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance service quality and operational efficiency.
- Implemented customer service protocols that improved guest satisfaction scores and feedback.
- Coordinated room assignments and managed reservations using property management systems.
Front Desk Agent
Wyndham Garden
01.2020 - 04.2021
- Managed check-in and check-out processes, ensuring seamless guest experiences.
- Assisted guests with inquiries, providing accurate information and resolving issues promptly.
- Operated reservation systems to efficiently handle bookings and cancellations.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
Front Desk Supervisor
Renaissance Concourse Atlanta Airport Hotel
10.2019 - 03.2020
Receptionist Administrator
Reliance Industries Ltd
02.2018 - 01.2019
- Managed incoming calls and routed inquiries to appropriate departments.
- Coordinated scheduling for meetings and maintained calendar for executives.
- Assisted in maintaining office supplies inventory and placing orders as needed.
- Handled correspondence, including emails and physical mail distribution.
Education
Bachelor of Science - Hotel Management & Hospitality Studies
Anjuman-I-Islam IHMCT
Mumbai03-2017
Skills
- Core Skills
- Strategic Planning & Execution
- Team Leadership & Development
- Budgeting & P&L Management
- Operational Efficiency & Process Optimization
- Performance Management & KPI Analysis
- Sales Strategy & Business Development
- Customer Experience & Retention
- Project & Change Management
- Vendor & Stakeholder Relations
- Data-Driven Decision Making
- Conflict Resolution & Problem Solving
- Strong Communication & Interpersonal Skills
Timeline
General Manager
Wyndham Garden
01.2023 - 08.2025
Front Office Manager
Wyndham Garden
04.2021 - 01.2023
Front Desk Supervisor
Wyndham Garden
11.2020 - 04.2021
Front Desk Agent
Wyndham Garden
01.2020 - 04.2021
Front Desk Supervisor
Renaissance Concourse Atlanta Airport Hotel
10.2019 - 03.2020
Receptionist Administrator
Reliance Industries Ltd
02.2018 - 01.2019
Bachelor of Science - Hotel Management & Hospitality Studies
Anjuman-I-Islam IHMCT