Tori Noyola
Customer Service Representative
Houston
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency. Offering five year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
7
7
years of professional experience
Work History
Guest Service Associate and Cashier
Target
10.2023 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Maintained high level of professionalism and discretion when dealing with guests.
Nanny
Family Caregivers Network
03.2021 - 06.2024
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Built positive and nurturing environments to support child social and emotional growth.
Customer Service Representative
The Home Depot
02.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Kroger
04.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
Chili's Bar & Grill
06.2018 - 02.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Arts -
Lone Star College
Houston, TX12-2024
High School Diploma -
Cypress Falls High School
Houston, TX05-2019
Skills
- Sales expertise
- Customer service experience
- Hospitality experience
- Fast learner
- Leadership
- Report preparation
- Complaint resolution
- Communicative
Timeline
Guest Service Associate and Cashier
Target
10.2023 - Current
Nanny
Family Caregivers Network
03.2021 - 06.2024
Customer Service Representative
The Home Depot
02.2020 - 01.2021
Customer Service Representative
Kroger
04.2019 - 01.2020
Server
Chili's Bar & Grill
06.2018 - 02.2019
Associate of Arts -
Lone Star College
High School Diploma -
Cypress Falls High School
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