Amaiya Davis
Atlanta
Summary
Solution-focused Technical Support Analyst known for productivity and efficient completion of tasks. Specialize in troubleshooting software issues, managing network configurations, and implementing data security measures. Excel in communication, problem-solving, and adaptability, ensuring seamless support and customer satisfaction.
Overview
7
7
years of professional experience
4038
4038
years of post-secondary education
Work History
Technical Support Analyst
Ingenious Med
Atlanta
07.2025 - Current
- Provided technical assistance to clients using Ingenious Med’s healthcare technology solutions
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Diagnosed and resolved software issues for users across various platforms.
- Collaborated with product teams to identify and report software bugs.
- Documented support interactions and created knowledge base articles for future reference.
Technical Support Analyst
Waystar
Atlanta
05.2024 - 07.2025
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Reduced response time for Tier Number support tickets.
- Provided technical assistance to clients using Waystar's healthcare technology solutions.
- Diagnosed and resolved software issues for users across various platforms.
Revenue Cycle Specialist
Ensemble
Atlanta
10.2023 - 04.2024
- Assess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology.
- Research and investigate new products, listings, sellers and quality concerns.
- Work with other departments to research and resolve open questions.
- Collaborate with management to improve systems and supply chain efficiency.
- Efficiently work through a backlog of open issues and monitor performance of key operations.
- Make quick and financially sound decisions around inventory and customer satisfaction.
- Represent the company with integrity and professionalism.
- Review key metrics and utilize data to make informed decisions.
Help Desk Technician
1Path
Atlanta
03.2023 - 10.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Provided on-call support for critical issues related to Software.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Monitored help desk ticketing system queues for incoming requests from customers.
Administrative Assistant
Sincerity Consulting Firm
Atlanta
05.2019 - 01.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Associate in Science (A.S.) - Business Administration
Atlanta Technical College
AtlantaHigh School Diploma - US
Daniel McLaughlin Therrell High School
Atlanta, GASkills
- Windows
- Mac
- Adobe Suite
- MS Office
- Networking
- Help Desk
- Data Analyst
- SQL
- Spreadsheets
- Database Development
- Data Mapping
- Python
- Data Visualization
- Active Directory
- Citrix
- EHR & EMR
- Azure
- OKTA
- RMM
- Windows Server
- Customer Service
Timeline
Technical Support Analyst
Ingenious Med
07.2025 - Current
Technical Support Analyst
Waystar
05.2024 - 07.2025
Revenue Cycle Specialist
Ensemble
10.2023 - 04.2024
Help Desk Technician
1Path
03.2023 - 10.2023
Administrative Assistant
Sincerity Consulting Firm
05.2019 - 01.2021
Associate in Science (A.S.) - Business Administration
Atlanta Technical College
High School Diploma - US
Daniel McLaughlin Therrell High School