Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amaiya Drew

CA

Summary

Dynamic hospitality professional with extensive front desk and guest services experience at Hilton, currently pursuing a BA in Psychology. Proven expertise in conflict resolution, operations support, and team collaboration, complemented by strong communication skills and a deep understanding of behavioral insights. Recognized for consistently delivering exceptional guest experiences through psychology-driven strategies that enhance satisfaction, staff training, and workplace efficiency. Committed to fostering a welcoming environment that prioritizes customer needs while driving operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hilton Garden Inn Hotel
09.2023 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

Key Sales Associate

Banter By Piercing Pagoda
05.2021 - 09.2023
  • Provided guidance to new team members on company policies, procedures, and best practices to enhance overall store operations.
  • Leveraged expert understanding of competitors'' pricing, strengths, and weaknesses to effectively position products as ideal choices for customers seeking optimal solutions.
  • Collaborated with team members to achieve a high level of store performance and customer satisfaction.

Assistant Manager

Little Caesars Pizza
07.2020 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Summer Intern

City Attorney's Office
06.2019 - 07.2019
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Responded to information quests, documented messages and noted particular issues needing further attention.
  • Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
  • Assisted in routine research, investigations and special projects to support work of assigned department.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05.2026

Bachelor of Arts - Psychology and Social & Behavioral Science

Pasadena City College
Pasadena, CA
06-2025

High School Diploma -

Pasadena High School
Pasadena, CA
06.2020

Skills

  • Teamwork and collaboration
  • Time management
  • Staff training and development
  • Innovative thinking
  • Research and writing
  • Problem-solving

Affiliations

  • Ujima
  • Black Student Success Center

Certification

  • CPR Certification

Timeline

Front Desk Agent

Hilton Garden Inn Hotel
09.2023 - Current

Key Sales Associate

Banter By Piercing Pagoda
05.2021 - 09.2023

Assistant Manager

Little Caesars Pizza
07.2020 - 06.2021

Summer Intern

City Attorney's Office
06.2019 - 07.2019

Bachelor of Arts - Psychology and Social & Behavioral Science

Pasadena City College

High School Diploma -

Pasadena High School

Bachelor of Arts - Psychology

Arizona State University

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