Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaiya Dye

Homestead,PA

Summary

Proven track record at UPMC Shadyside Hospital highlights expertise in HIPAA compliance and customer service, significantly enhancing patient satisfaction through efficient insurance verification and empathetic interactions. Diverse roles have cultivated a strong ability to manage sensitive information while fostering trust, demonstrating adaptability and a steadfast commitment to excellence in healthcare administration. Results-driven professional dedicated to creating positive patient experiences and ensuring compliance within dynamic healthcare environments. Passion for continuous improvement and a proactive approach to problem-solving further contribute to success in delivering high-quality administrative support.

Overview

2026
2026
years of professional experience

Work History

Front Desk Medical Receptionist

Retina Vitreous Consultants
03.2025 - 07.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • EHR system trained

Patient Service Representative

UPMC Shadyside Hospital
09.2023 - 09.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Took copayments and compiled daily financial records.

Teacher's Assistant

New Visionary Learning Center
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Home Health Caregiver

Always Best Care
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.

Education

Steel Valley Sr High School
Munhall, PA
06.2020

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient intake
  • Payment collection
  • Patient greeting
  • Medical insurance
  • Medical terminology
  • Medical billing
  • Medicaid
  • Patient admitting
  • Insurance billing
  • Calm and patient demeanor
  • Computer skills
  • EHR trained
  • Medipac trained
  • First net trained

Timeline

Front Desk Medical Receptionist

Retina Vitreous Consultants
03.2025 - 07.2025

Patient Service Representative

UPMC Shadyside Hospital
09.2023 - 09.2024

Steel Valley Sr High School

Teacher's Assistant

New Visionary Learning Center

Home Health Caregiver

Always Best Care

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Amaiya Dye