Amajah Hearst
Cleveland,OH
Summary
Seeking new position with room for advancement and chance to contribute to team success.
Professional passenger service specialist with strong focus on safety, efficiency, and customer satisfaction. Adept at collaborating within team to ensure smooth operations and adapt to changing circumstances. Skilled in communication, problem-solving, and handling diverse passenger needs with empathy and professionalism. Reliable and driven by results, consistently delivering high standards of service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Passsenger Assistant
ABM Aviation, INC.
11.2022 - Current
- Assisted special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over 500 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
- Attended mandatory training sessions to stay updated on best practices for assisting patients with varying physical abilities or disabilities.
- Located and read airport monitors to determine arrival and departure information.
- Promoted a positive atmosphere through friendly interactions and genuine concern for patient comfort during transportations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Voluntary Worker
foodbank
01.2014 - Current
- Attached identifying tags or labels to materials or marked information on cases, bales, or other containers.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded parcels from truck with care to avoid damage.
- Delivered food to customer locations.
- Handled all delegated tasks, including loading and unloading trucks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Assisted with special events and programs.
- Provided support to individuals in need through regular volunteer work at homeless shelters, soup kitchens, and food banks.
- Enhanced community engagement by organizing and participating in outreach programs.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Volunteer Clerical Assistant
Gunning Park Rec Center
06.2015 - 09.2022
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Monitored office supply inventory and proactively replenished out-of-stock items.
- Greeted visitors and directed to appropriate department or personnel..
- Answered incoming telephone calls, questions and client inquiries.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Provided exceptional customer service to visitors, addressing concerns and providing necessary information with professionalism.
- Assisted in event planning and coordination, ensuring successful outcomes and positive experiences for attendees.
- Supported fundraising efforts through diligent data entry and record-keeping, contributing to increased donation amounts.
- Volunteered to help with special projects of varying degrees of complexity.
Cabin Cleaner
envoyair
12.2019 - 09.2020
- Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Vacuumed floors and cleaned aircraft's cockpit.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Sprayed and wiped hard surfaces with disinfectant, including overhead compartments, food preparation stations and walls.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Stocker
Walmart
05.2019 - 09.2019
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
- Disposed of debris and box packaging to keep work area safe and organized.
Education
High School Diploma -
Lincoln West High School
Skills
- Great communication skills with people of all ages
- Highly experienced working with children of all ages
- Facility maintenance
- Customer service
- Food safety understanding
- Safe food handling
- Special needs education
- Classroom supply management
- Tutoring students
- Setting up activities
- One-on-one and small group instruction
- Reliability and punctuality
- Strong interpersonal skills
- Baggage handling
- Boarding gate procedures
Timeline
Passsenger Assistant
ABM Aviation, INC.
11.2022 - Current
Cabin Cleaner
envoyair
12.2019 - 09.2020
Stocker
Walmart
05.2019 - 09.2019
Volunteer Clerical Assistant
Gunning Park Rec Center
06.2015 - 09.2022
Voluntary Worker
foodbank
01.2014 - Current
High School Diploma -
Lincoln West High School