Amaka Enwerem

Provided elbow support for Physicians, nurses, and MAs

·  Showed end-users how to customize the dashboard to have easy access to patient information and history

·  Showed clinician how to document procedures using structured documentation (Power Note)

·  Show clinician how to enter free text in power note

·  Showed clinician how to utilize E-prescribing to route medication to the pharmacy.

·  Showed clinicians how to add a note using digital photos.

· Display strong situational analysis, problem-solving, and decision-making skills, and meet project deliverables/timeframes.

· Supported Nurses in the use of E-MAR, scanning of medication bar codes, and printing of Laboratory labels for ordered procedures.

· Assume leadership on engagements and work without direct supervision, interfacing with End-users

· Proactively identify alternate opportunities to provide services and communicate them to Practice leadership.

· Develop & document consulting methodologies & best practices.

·  Showed clinicians how to view patient-external prescriptions and formulary.

Assisted Clinicians with the functionality and use of the EPIC EMR program for emergency dept.

· Trained providers on how to create preference and favorite lists and trained providers and Other End Users on how to navigate LOS and charge captures

· Trained providers on how to create and modify templates for HPI, progress notes, etc.

· Customization of templates, Customization of reports, Preference list, and Orders, as well as assisted Physicians in setting up "patient list"

· Escalated technical issues to the command center and followed to complete resolution

· Worked with Nurses on immunization and medication administration documentation/Records

· Assisted Clinicians with the functionality and use of the EPIC EMR program for emergency dept.

· Trained providers on how to create preference and favorite lists and trained providers and Other End Users on how to navigate LOS and charge captures

· Trained providers on how to create and modify templates for HPI, progress notes, etc.

· Customization of templates, Customization of reports, Preference list, and Orders, as well as assisted Physicians in setting up "patient list"

· Escalated technical issues to the command center and followed to complete resolution

· Worked with Nurses on immunization and medication administration documentation/Records

· Supported In-Basket, the new messaging system to give End Users an understanding of how to read lab results, respond to lab results, generate a letter regarding lab results, and how to send a message to other clinical staff.

· Troubleshoot problems or questions from users and provided support.

· Supported In-Basket, the new messaging system to give End Users an understanding of how to read lab results, respond to lab results, generate a letter regarding lab results, and how to send a message to other clinical staff.

· Troubleshoot problems or questions from users and provided support.

• Implemented MyChart Portal: Successfully implemented Epic MyChart patient portal, enabling patients to access their health information, communicate with providers, and manage appointments online
• Enhanced Patient Engagement: Increased patient engagement and satisfaction by customizing MyChart features to provide personalized health information, appointment reminders, and educational materials
• Streamlined Communication: Facilitated efficient and secure communication between patients and healthcare providers through MyChart's messaging system, reducing phone call volumes and improving response times
• Integrated Third-Party Applications: Integrated MyChart with third-party applications and devices, such as fitness trackers and home monitoring systems, to enhance patient monitoring and chronic disease management
• Conducted Training and Support: Provided comprehensive training and support to healthcare staff and patients on using MyChart, ensuring effective adoption and maximizing portal's benefits for patient care.

• Managed Data Extraction and Reporting: Successfully managed data extraction processes and generated comprehensive reports using Epic Clarity, ensuring accurate and timely delivery of critical information to stakeholders
• Developed Custom Reports: Created and maintained custom reports and dashboards tailored to needs of clinical and administrative staff, enhancing data visibility and decision-making capabilities
• Optimized Database Performance: Conducted performance tuning and optimization of Clarity database to improve query response times and overall system efficiency
• Ensured Data Integrity and Compliance: Implemented rigorous data validation and auditing procedures within Epic Clarity to maintain data integrity and compliance with healthcare regulations
• Trained and Supported Users: Provided extensive training and support to end-users on utilization of Epic Clarity tools and reports, enabling them to effectively access and analyze data for operational and clinical purposes.

• Implemented and Configured Epic Beaker: Successfully implemented and configured Epic Beaker module, tailoring it to specific needs of laboratory department to ensure efficient workflow and accurate results
• Streamlined Laboratory Operations: Optimized laboratory operations by integrating Epic Beaker with other clinical systems, improving specimen tracking, test ordering, and result reporting processes
• Developed Custom Workflows: Developed and customized laboratory workflows within Epic Beaker to align with lab's operational procedures, enhancing efficiency and reducing turnaround times
• Ensured Compliance and Quality Control: Maintained compliance with regulatory standards and implemented quality control measures within Epic Beaker, ensuring accurate and reliable lab results
• Trained and Supported Lab Personnel: Provided comprehensive training and ongoing support to laboratory personnel on using Epic Beaker, enhancing their proficiency and ensuring optimal utilization of system.

• Led Clarity Database Integration: Directed integration of Epic Clarity with various clinical and financial systems, enabling comprehensive data analysis and reporting across multiple departments
• Custom ETL Process Development: Designed and implemented custom Extract, Transform, Load (ETL) processes to ensure accurate and efficient data migration into Clarity database, enhancing data quality and accessibility
• Created Advanced Analytical Reports: Developed and maintained complex analytical reports and dashboards in Epic Clarity, providing actionable insights to support clinical decision-making and operational improvements
• Data Governance Implementation: Established and enforced data governance policies and procedures within Epic Clarity, ensuring data integrity, security, and compliance with regulatory requirements
• End-User Training and Support: Conducted extensive training sessions and provided ongoing support to end-users, ensuring effective utilization of Epic Clarity tools for data analysis and reporting needs.

• Guided front desk staff through pre-registration, sign-in, check-in, check-out processes, and patient follow-up
• Assisted end-users in identifying and signing necessary documents including HIPAA, Advanced Directives, and Consent forms
• Supported physicians with daily workflow, including navigating problem lists, visit diagnoses, medications, orders, and note activity tabs
• Customized user interfaces to improve efficiency and user satisfaction
• Provided ongoing support to address issues and ensure seamless operation.

• Trained front desk staff on pre-registration, sign-in, check-in, check-out, and patient follow-up procedures
• Helped users identify critical documents requiring signatures, such as HIPAA forms, Advanced Directives, and Consent forms
• Assisted physicians with navigating daily workflow tasks, including problem lists, visit diagnoses, medications, orders, and note activity tabs
• Implemented improvements based on user feedback to enhance system usability
• Ensured continuous support and troubleshooting during the go-live phase.

• Assisted front desk staff with pre-registration, sign-in, check-in, check-out processes, and patient follow-up
• Guided end-users in identifying and signing important documents such as HIPAA, Advanced Directives, and Consent forms
• Supported physicians in navigating daily workflow, including managing problem lists, visit diagnoses, medications, orders, and note activity tabs
• Provided post-go-live support to ensure smooth adoption of the system
• Conducted follow-up sessions to address ongoing user concerns and provide additional training.

• Assisted Front Desk Staff in Pre-Registration, Sign In, Check In, Check Out process and follow-up of their Patients
• Helped end-users identify important required documents that need to be signed, HIPAA, Advanced Directives, and Consent
• Assisted Physicians with their daily Workflow in Navigating through their Problem List, Visit Diagnosis, Meds, Orders, and Note Activity Tabs.

• Provided support to physicians with workflow and system navigation
• Assisted Physicians with Personalizations, configured Smart tools for efficiency
• Worked with end-users to troubleshoot, create and resolve help desk tickets, and trained physicians on Dragon Voice Recognition system.

• Created hospital accounts for patients
• Entered patient's PCP
• Scheduled recurring appointments
• Viewed weekly availability of providers
• Checked in and checked out patients.

• Provided support to physicians with workflow and system navigation
• Assisted Physicians with Personalizations, configured Smart tools for efficiency
• Worked with end-users to troubleshoot, create and resolve help desk tickets, and trained physicians on Dragon Voice Recognition system.

• Supported patient admission, discharge, and transfer processes, ensured accurate patient data entry, and trained staff on best practices.