Amaka Nweze
Raleigh,NC
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Millennium Print Group
Morrisville, NC
06.2024 - Current
- Develop and implement quality assurance standards.
- Monitor production processes to ensure compliance with quality standards.
- Identify and investigate quality issues, and recommend corrective actions.
Data Entry Analyst
Supreme Industrial Cleaning
Raleigh, NC
11.2023 - Current
- Improved data entry accuracy by 88% through providing quality control checks such as analyzing data and making necessary correction.
- Maintain an average of 97% accuracy in client's case history by gathering data from internal systems.
Customer Service Representative
Rodrill Movers
Ikeja
09.2017 - 07.2023
- Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
- Identify and resolve customer concerns, ensuring their satisfaction, and exceeding expectations.
- Develop in-depth product knowledge and provide accurate information to customers.
Financial Adviser
American International Insurance Company (AIICO)
Itere, Lagos state
12.2016 - 07.2017
- Assess the financial needs of individuals, and help them with decisions on investments, such as stocks and insurance.
- Help clients plan for short- and long-term goals, such as budgeting for education expenses and saving for retirement through investment.
Teacher
Government Secondary School
Gbajimba, Benue State
11.2015 - 10.2016
- Preparing, administering, supervising, and grading examinations, quizzes, and other assignments.
- Educating students on following the school's moral codes and behaviors.
Education
NYSC -
National Youth Service Corps
Benue01.2016
Higher Level Diploma - Computer Science
IMO State Polytechnic
Umuagwo09.2014
WASCE AND NECO -
Girls High School
Nachi, Enugu State01.2007
First School Leaving Certificate -
Police Children School
Oji River, Enugu State01.2001
Skills
- Data entry
- Critical thinking
- Time management
- Strategic planning
- Multitasking
- Social media strategy
- Good communication skills
- Phone etiquette
- Microsoft Office
- Administrative experience
- Quality assurance controls
- Peer relationships
- Documentation and materials
Certification
- First School Leaving Certificate
- WASCE A S NECO
- Diploma in Computer Studies
- National Diploma in Computer Science
- Higher National Diploma in Computer Science
- National Service Corps (NYSC)
Timeline
Quality Assurance Analyst
Millennium Print Group
06.2024 - Current
Data Entry Analyst
Supreme Industrial Cleaning
11.2023 - Current
Customer Service Representative
Rodrill Movers
09.2017 - 07.2023
Financial Adviser
American International Insurance Company (AIICO)
12.2016 - 07.2017
Teacher
Government Secondary School
11.2015 - 10.2016
NYSC -
National Youth Service Corps
Higher Level Diploma - Computer Science
IMO State Polytechnic
WASCE AND NECO -
Girls High School
First School Leaving Certificate -
Police Children School