Amal Abdrabbou
Riverview
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands, friendly and efficient team member devoted to maximizing customer satisfaction with exceptional service and support, effective at dealing with individuals during stressful and confusing situations.
Overview
13
13
years of professional experience
Work History
Cash Management Service Teller
Loomis Armored US
12.2020 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
- Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.
- Prepare currency and/or coin change orders by denomination for each customer assigned.
- Enhanced security measures for cash handling procedures, reducing the risk of theft or loss.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Collaborated with team members to develop and implement strategies for improving cash management operations.
- Trained new employees on proper cash handling procedures and company policies, ensuring a high level of competency.
Financial Services Associate
Amscot Financial Inc.
10.2019 - 10.2020
- Opened new accounts for new and existing customers and assisted customers in completing all application forms.
- Processed cash, check, and credit card payment transactions.
- Provide check cashing, money orders, cash advance services.
- Provide Western Union, fax, copies, stamps, pay bill services.
- Processed all loan applications and financial transactions following company procedures.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Ensure compliance with all rules, procedures and requirements of companies and states for efficient company and associates operation.
- Administer all accounts transactions and respond to customer inquiries and ensure excellent customer service.
- Answer calls to answer customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
American Eagle Outfitters
10.2016 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped average of 35 customers per day by responding to inquiries and locating products.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Processed shipments and maintained organized stock shelves.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
Support Associate
Macy's
01.2016 - 10.2016
- Consulted with management and advertising teams to plan optimal promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Placed prices and descriptive signage to enhance displays and promote items.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Constructed aisle displays and arranged end caps to promote specific products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained neat and clean work areas for professional appeal.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Assistant Manager
Only Jeans
08.2013 - 08.2015
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Responsible for in-store replenishment.
- Operating company software and register customers for credit and rewards accounts.
- Reorganizing store and product placement to meet inspection standards.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team on effective upselling and cross-selling methods.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Office Administrative Assistant
AL-Mashreq Insurance Company
02.2011 - 07.2013
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Answered approximately 20 phone calls daily and pleasantly welcomed visitors to the office.
- Created weekly and monthly reports and presentations.
- Organized files, faxed reports and scanned documents.
- Answered phones to direct callers, schedule appointments and provide general office information.
Education
High School Diploma -
Bint AL-Azwar High Schoo
| Ramallah, Palestine06.2009
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL05.2019
Skills
- Sales skills
- Effective team player
- Cash handling accuracy
- Excellent multi-tasker
- Strong communication skills
- High-energy attitude
- Flexible schedule
- Fluent in Arabic
- Computer proficiency
- Customer service-oriented
- Work under pressure
Timeline
Cash Management Service Teller
Loomis Armored US
12.2020 - Current
Financial Services Associate
Amscot Financial Inc.
10.2019 - 10.2020
Sales Associate
American Eagle Outfitters
10.2016 - 09.2019
Support Associate
Macy's
01.2016 - 10.2016
Assistant Manager
Only Jeans
08.2013 - 08.2015
Office Administrative Assistant
AL-Mashreq Insurance Company
02.2011 - 07.2013
High School Diploma -
Bint AL-Azwar High Schoo
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College