Summary
Overview
Work History
Skills
Certification
Disclaimer
Timeline
Generic

Amal Abukar

Euless

Summary

Results-oriented professional with over11 years of administrative expertise in luxury hospitality, specializing in guest services and event management. Proficient in property layout, event logistics, and VIP guest preferences. Skilled in coordinating VIP events, ensuring seamless execution and guest satisfaction. Strong communication skills, both verbal and written, with a commitment to confidentiality. Capable of multitasking in fast-paced environments and making sound decisions to meet deadlines and exceed expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Guest Services Manager

The Joule
06.2023 - Current
  • Dedicated and results-driven Guest Services Manager with a proven track record of enhancing guest experiences and exceeding service goals
  • Demonstrated success in meeting or surpassing Qualtrics and Forbes benchmarks through the implementation of strategic improvements and targeted training programs
  • Adept at fostering a positive team culture, resulting in high employee retention and a passionate, dedicated guest services team
  • Collaborative leadership with the Director of Front Office has consistently contributed to exceeding budgeted goals, showcasing financial management expertise
  • Successful development and rollout of guest-centric experiences have consistently elevated the overall guest experience
  • Strong background in recruitment and training, leading to the formation of high-performing teams aligned with the core culture of the company
  • Proven ability to analyze guest feedback, develop actionable plans, and drive continuous improvement

Site Administrator

Allied Universal
05.2019 - 06.2023
  • Programmed and managed alarm systems as well as fire safety systems, maglock release programs and oversaw annual inspections
  • Documented personnel reports, audits, and general bookkeeping
  • Utilized in-house ticket systems for temperature requests, building amenity reservations and routine maintenance requests
  • Oversaw all vendors and contractors, including but not limited to, landscape, elevator technicians, HVAC technicians, Fire Safety Inspections, Waste Management, Janitorial etc
  • Directed projects according to schedule and quality demands
  • Oversaw over30 employees, created new procedures annually, enhancing communication between all engineers, porters, contractors, and property management
  • Acted as Fire Warden, hosting Fire Drill and Emergency Procedure trainings annually
  • Responded to and resolved all tenants’ as well as client’s questions and concerns via email, telephone and in person
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Coordinated the deployment and management of security personnel, ensuring proper training, scheduling, and performance evaluation
  • Develop and deliver security training programs for employees, including emergency response procedures, safety protocols, and security awareness
  • Conduct regular assessments of physical security measures, such as CCTV systems, alarm systems, and access control systems

Shipping & Receiving

Canada Post
02.2015 - 12.2019
  • Documented daily investigations and kept an organized system in place to track data and keep for potential future review
  • Preformed site-specific access control for trucks coming internationally and domestic
  • Maintained records of authorized personnel and provided access to appropriate staff members
  • Applied security, safety and loss prevention strategies during shifts
  • Delivered successful training to more than10 employees during my tenure, educating on successful work processes and productivity strategies
  • Created shift opening and closing procedures, including setting up gatehouses and truck investigation checklists
  • Monitored production machinery to maintain optimal production levels and consistently achieve daily targets

Skills

  • Known for a customer service-oriented approach, collaboration as a team player, and adaptability to changing business needs
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Typing Speed:75-95 WPM
  • Exceptional communication and interpersonal skills
  • Ability to collaborate closely with the sales team to coordinate VIP events and ensure seamless guest experiences
  • Strong attention to detail and excellent organizational skills
  • Proficiency in comprehending floor plans and event layouts to assist luxury clients with event planning and execution
  • Logical and analytical approach to problem solving
  • Proficiency in setting up and maintaining event spaces to the highest luxury standards, including arranging furniture and décor according to VIP preferences
  • Familiar with general maintenance requests as well as annual building standards, including annual inspections

Certification

  • Texas Notary2023- Current
  • CPR & First Aid
  • Microsoft Office & Excel2011- Current

Disclaimer

Thank You for Your Consideration, Amal Abukar

Timeline

Guest Services Manager

The Joule
06.2023 - Current

Site Administrator

Allied Universal
05.2019 - 06.2023

Shipping & Receiving

Canada Post
02.2015 - 12.2019
  • Texas Notary2023- Current
  • CPR & First Aid
  • Microsoft Office & Excel2011- Current

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Amal Abukar