Medical Scheduler
PLEXUS GASTRO PLLC
11.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.