Amal EL Bechari
Everett,MA
Summary
Dedicated professional with expertise in patient care and office administration. Proven ability to enhance patient satisfaction through effective communication and data analysis. Committed to improving hospital services and ensuring optimal patient experiences.
Overview
9
9
years of professional experience
Work History
Executive Office Assistant -French position-
BAYER Medical Care | Radiology Division
Maastricht, The Netherlands
09.2020 - 12.2023
- Manage the Managing Director’s calendar, schedule appointments, and prioritize key tasks.
- Provide administrative support, including drafting and editing emails, memos, and press releases using relevant IT tools.
- Organize meetings, plan logistics, send reminders, and coordinate catering when necessary.
- Handle phone calls professionally and courteously.
- Welcome visitors, assess their needs, and direct them to the appropriate department.
- Maintain accurate records and documentation.
- Perform basic accounting and financial tasks.
Patient Relations Officer
Al Zahra Hospital
Dubai, United Arab Emirates
02.2018 - 06.2020
- Assist patients and visitors with inquiries regarding hospital services.
- Manage and prioritize VIP patient activities, coordinating with admission and consultation units to ensure optimal care.
- Provide verbal and written translation support between attending surgeons and international patients.
- Submit and track patient complaints using dedicated IT tools, ensuring follow-up and resolution.
- Meet with patients daily to gather feedback and opinions.
- Participate in quality meetings to support patient care improvements.
Customer Care Executive |
Burjeel Private Hospital & Burjeel Marina Health
Abu Dhabi , United Arab Emirates
09.2014 - 01.2018
- Assist VIP patients and those with limited mobility.
- Communicate billing details, manage payments, and ensure accurate recording of all patient charges.
- Keep patients informed and updated on billing matters.
- Provide verbal and written translation support between attending surgeons and international patients.
- Communicate new hospital protocols and internal chart updates.
Education
Associate of Science - Human Services
Bunker Hill Community College
Charlestown, MA05-2027
Bachelor of Science - Economics And Management
Hassan II University
Casablanca,Morocco07-2008
Associate of Science - Information Technology
Technical Institute of Economics&Accounting (ITEC)
Casablanca,Morocco09-2004
High School Diploma -
Al Khanssaâ High School
Casablanca,Morocco07-2002
Skills
- Patient care
- Data analysis
- Office administration
- Medical terminology
- Project management
- Communication skills
Languages
English
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Executive Office Assistant -French position-
BAYER Medical Care | Radiology Division
09.2020 - 12.2023
Patient Relations Officer
Al Zahra Hospital
02.2018 - 06.2020
Customer Care Executive |
Burjeel Private Hospital & Burjeel Marina Health
09.2014 - 01.2018
Associate of Science - Human Services
Bunker Hill Community College
Bachelor of Science - Economics And Management
Hassan II University
Associate of Science - Information Technology
Technical Institute of Economics&Accounting (ITEC)
High School Diploma -
Al Khanssaâ High School