Amal Jamyl

Provided academic, behavioral, and physical support to students with disabilities in self-contained and special education classrooms, enhancing their learning experience and fostering independence.

• Developed engaging lesson plans for diverse student needs and learning styles.
• Collaborated with educators to integrate technology into classroom activities.
• Facilitated student assessments to evaluate academic progress and areas for improvement.

• Elevated customer satisfaction through personalized, courteous service and accurate information for guests.
• Greeted and welcomed guests upon arrival at the hotel lobby.
• Assisted guests with inquiries and resolved complaints promptly.
• Coordinated room assignments and special requests for guests.

• Managed incoming and outgoing calls, reservations, and customer complaints to enhance client relationships.
• Supervised daily operations of call center team at luxury resort.
• Trained staff on customer service protocols and communication skills.
• Monitored call quality and provided constructive feedback to agents.

• Monitored customer wallet accounts and ensured contract compliance.
• Created sales support tools, tracked team performance metrics, organized administrative documents, managed commercial communications.
• Managed client inquiries and provided accurate insurance information.
• Assisted with policy renewals and documentation processing.
• Coordinated communication between clients and insurance agents.

• Managed airport reservations and customer reception, preparing contracts to ensure smooth operations.
• Coordinated vehicle hiring logistics, streamlining processes for timely service delivery.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.