AMAL K ALI
Boston,USA
Summary
Agile and well-organized with 8 years of professional experience in private and public sectors. Skilled at dealing with sensitive situations and able to support teams with efficient organizational and communication skills. Experienced at creating reporting capabilities and solving complex issues and awarded top performance certificate three times a year in 2014.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
E-Decor Studio
Boston, USA
01.2020 - Current
- Communicating with clients via video calls, emails, or online chat to understand their preferences, needs, and budget.
- Developing mood boards, color schemes, and design concepts to present to clients for approval.
- Recommending or sourcing furniture, fixtures, and decor items that fit the client's style and budget.
- Helping clients stay within their budget by making cost-effective design choices, and offering alternatives when needed.
- Overseeing the design implementation, managing timelines, and ensuring that the project progresses smoothly and aligns with the client's vision.
- Making adjustments based on client feedback, or unforeseen challenges that arise during the design process.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Product Support Specialist
Medtronic
Dubai, U.A.E
09.2016 - 12.2019
- Company Overview: Diabetes Department
- Delivered safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
- Educated customers and healthcare providers on the proper use of Medtronic diabetes devices, including insulin pumps, continuous glucose monitors – CGMS, and related accessories
- Maintained accurate records of customer interactions, issues reported, and resolutions provided
- Documented feedback and common issues to help improve products and services
- Worked closely with other departments such as engineering and quality assurance to ensure customer issues are addressed and to relay user feedback for product improvement
- Gathered and analyzed customer feedback to identify trends, common issues, and areas for improvement
- Shared insights with product development and marketing teams
- Assisted in the launch of new products by providing initial support, gathering feedback, and helping to refine support materials based on early user experiences
- Diabetes Department
Customer Care Representative
Roads and Transport Authority
Dubai, U.A.E
01.2014 - 08.2016
- Dealt with enquiries and calls from new and existing customers
- Suggested solutions to customers in a proactive manner
- Dispersed information about company services to customers
- Built relationships with customers to foster continued communication
Education
Master of Business Administration - Healthcare Management
Fitchburg State University
Massachusetts, USA12.2023
Bachelor of Science (Honors) - Statistics
College of Science
Khartoum, Sudan12.2010
Skills
- Budget control
- Work flow planning
- Invoices preparation
- Project planning and development
- Medical Devices
- Microsoft Office
- Quality Assurance
- Client relations
Accomplishments
- E-Design Project Success: Designed online projects monthly, maintaining under-budget completion and customer satisfaction.
- Support Campaign Launch: enhancing customer engagement.
- Customer Satisfaction Improvement: Increased customer satisfaction.
Training
- Management and Leadership
- Certified Expert E-designer, Home Staging Resource
Languages
- Arabic, Advanced
- English, Advanced
Certification
- American Driver License
Nationality
- Sudanese American
References
Dr. Christopher Thompson, DBA
Adjunct Professor of Business
Fitchburg State University
cthomp24@fitchburgstate.edu
Cell: 001-508-735-9413
Timeline
Project Manager
E-Decor Studio
01.2020 - Current
Product Support Specialist
Medtronic
09.2016 - 12.2019
Customer Care Representative
Roads and Transport Authority
01.2014 - 08.2016
Master of Business Administration - Healthcare Management
Fitchburg State University
Bachelor of Science (Honors) - Statistics
College of Science