Amal Mohamud
Minneapolis,MN
Summary
Successful Leader with history of working with management team for multiple entities. Proven track record in building a positive rapport with internal and external customers and team by understanding their specific needs and collaborating with them to find solutions. Strong communicator with a focus on fostering a positive work environment and driving organizational success.
Overview
16
16
years of professional experience
Work History
Executive Team Leader Human Resources Manager
Target
01.2020 - Current
- Recruited and hired talented individuals bringing depth and experience to the store.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Developed and executed strategic HR initiatives.
- Motivated employees through special events and incentive programs.
Department Manager of Men's Clothing/Furnishings
Nordstrom
11.2017 - 01.2020
- Training team members in successful strategies to meet operational and sales targets.
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Led and developed team of 16 employees to transition through remodel for 9 months.
- Managing 14 million dollar department and supporting new Luxe brands while achieving top sales volume in company.
- Developed 2 sales people in exceeding 1 million dollars in sales and 2 receiving Gold Pacesetters (top 10 in store).
Department Manager Men's Clothing/Furnishings
Nordstrom
03.2016 - 11.2017
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Top selling Manager during Anniversary sale, increasing 25% in sales
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Department Manager YC/Topshop
Nordstrom
03.2016 - 03.2016
- Promoted within one month
- Mentored team members in mastering sales techniques to consistently exceed objectives.
Interim Department Manager Men's Clothing
Nordstrom
12.2015 - 02.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Drove 25% increase in sales during interim role
- Partnered with salespeople in other departments to set goals to achieve results.
Interim Department Manager Collectors/Indy
Nordstrom
09.2015 - 11.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Led 8 employees to achieve sales goals during holiday season.
Assistant Manager Men's Casual
Nordstrom
11.2014 - 08.2015
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Successfully setup sale during Holiday season which led to 14% increase in sales.
Customer Service Representative
Nordstrom
04.2014 - 11.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Trained 30 new employees each quarter in procedures and policies in order to maximize team performance.
Sales Associate
Nordstrom
10.2010 - 04.2014
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- 4 years top seller in store.
- Top credit card opener in region 2013.
- Customer Service All-star award in April 2012. Most coveted award in company.
Sales Associate
Nordstrom
08.2008 - 10.2010
- Maintained organized, presentable merchandise to drive continuous sales.
- Developed client base to achieve daily sales goals.
- Exceeded sales goal and achieved 3 quarters top seller.
Sales Associate
Macy's
03.2008 - 09.2008
- Maintained organized, presentable merchandise to drive continuous sales.
- Educated customers on promotions to enhance sales.
- Lead the district in opening 100 Rewards in one quarter.
Education
Some College (No Degree) - Life Science
Otterbein University
Westerville, OH12.2007
High School Diploma - undefined
Beechcroft High School
Columbus, OH06.2007
Skills
- Customer service
- Goal-oriented
- Merchandising expertise
- Sales team training
- Team Leadership
- MS Office proficiency
- Bilingual in Somali
- Onboarding
- Performance Management
- Employee Relations
- Staff Management
Languages
Somali
Native or Bilingual
Timeline
Executive Team Leader Human Resources Manager
Target
01.2020 - Current
Department Manager of Men's Clothing/Furnishings
Nordstrom
11.2017 - 01.2020
Department Manager Men's Clothing/Furnishings
Nordstrom
03.2016 - 11.2017
Department Manager YC/Topshop
Nordstrom
03.2016 - 03.2016
Interim Department Manager Men's Clothing
Nordstrom
12.2015 - 02.2016
Interim Department Manager Collectors/Indy
Nordstrom
09.2015 - 11.2015
Assistant Manager Men's Casual
Nordstrom
11.2014 - 08.2015
Customer Service Representative
Nordstrom
04.2014 - 11.2014
Sales Associate
Nordstrom
10.2010 - 04.2014
Sales Associate
Nordstrom
08.2008 - 10.2010
Sales Associate
Macy's
03.2008 - 09.2008
Some College (No Degree) - Life Science
Otterbein University
High School Diploma - undefined
Beechcroft High School
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