Summary
Overview
Work History
Education
Skills
Websites
Co Curricular Activities And Awards
Volunteer Experience
Certification
References
Timeline
Generic

Amal Pathirana

Germantown,MD

Summary

To utilize my operational and Management skills for achieving the guest target and developing the best performance in the organization. I would like to implement my innovative ideas, skills, and creativity to accomplish the project.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Vehicle Operator

MetroAccess Paratransit - WMATA
11.2023 - Current
  • Provided customer service by assisting passengers with boarding and exiting buses or vans when necessary.
  • Stocked vehicle with supplies required for each trip such as maps, first aid kits.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Operated vehicles in a safe and efficient manner according to established procedures.
  • Notified dispatch of any delays due to weather or traffic conditions along route.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Responded quickly to any emergency situations encountered while driving.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Project & Safety Manager

All Island POS (Security system suppliers)
04.2023 - Current
  • Assisted in creating policies that promote a safe working environment for all personnel involved in a project.
  • Sustained safety protocol, promoting cost-effective and safe handling of equipment and material usage while adhering to OSHA regulations and MSDS documents.
  • Facilitated regular meetings with contractors to discuss best practices in workplace safety.
  • Audited subcontractors' performance against established health and safety requirements.

Assistant General Manager

Town Place Suites by Marriott
Springfield, VA
05.2023 - 09.2023
  • Revenue Management, Guest Satisfaction, Employee Satisfaction, Product Quality
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Liaised with suppliers for ordering supplies such as food items, beverages, linens.
  • Negotiated rates with corporate entities related to extended stay contracts.

Operations and Guest Service and Sales Supervisor

Town Place Suites by Marriott (B.F. Saul Hospitality)
08.2017 - 05.2023
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Education

High School -

Wesley College Colombo 9 – Srilanka

Skills

  • Leadership
  • Teamwork
  • Strong work ethic
  • Problem-solving and decision making
  • Analytical
  • Initiative
  • Maintenance Service Understanding
  • Clean Driving Record
  • Schedule Management

Co Curricular Activities And Awards

  • Awarded as Employee of the Year in 2018– B.F. Saul Hospitality
  • Awarded as Employee of the Quarter in 2018 – B.F. Saul Hospitality
  • Clubs & Societies
  • 2005-2006 - Deputy Head Prefect
  • 2000-2006 - Rugby Vice-Captain
  • 2005-2006 - Project Officer (Commerce Union)
  • 2005-2006 - Inter School Athletic Captain
  • 2005-2006 - Best All-rounder
  • 2005-2006 - Interact Club President

Volunteer Experience

New Testament Church, Washington, DC, Vacation Bible School–Responsible for the children and their safety, Sunday School Helper– Responsible for the children and directed numerous activities

Certification

  • OSHA 30 Outreach Construction program.
  • IRB- Level 1&2 Qualified Rugby Coach
  • IRB- Level 1&2 Qualified Strength and Conditioning Coach
  • NCSF( National Council of Strength and Fitness) Certified Personal trainer.
  • Certificate of Nutrition for Body Builders
  • Certificate of Sports Nutrition, Prevention, and Management of Sports Injuries
  • Certificate of CompTIA A+
  • ServSafe Food Manager Certification – Maryland. USA

References

References available upon request.

Timeline

Vehicle Operator

MetroAccess Paratransit - WMATA
11.2023 - Current

Assistant General Manager

Town Place Suites by Marriott
05.2023 - 09.2023

Project & Safety Manager

All Island POS (Security system suppliers)
04.2023 - Current

Operations and Guest Service and Sales Supervisor

Town Place Suites by Marriott (B.F. Saul Hospitality)
08.2017 - 05.2023

High School -

Wesley College Colombo 9 – Srilanka

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Amal Pathirana