Amal Rasheed

• Achieved and exceeded sales targets and KPIs through strategic planning and execution, and increased store sales from $1.4M to $2.1M in less than three years, demonstrating consistent growth and performance improvement.
• Recruited and onboarded top talent to establish a high-performing, passionate team.
• Developed leaders through coaching, mentorship, and growth opportunities aligned with our core values, who were then promoted to manage their own stores, contributing to district and regional bench strengths.
• Ensured focus on fan-centric strategies to enhance customer experience, and raised our SMG score by 20%, ending with a 91% customer satisfaction.
• Hosted successful client events that increased store traffic and enhanced customer engagement.
• Supported the onboarding and training of multiple store managers and assistant managers within the district and region, strengthening overall leadership capabilities.
• Held team members accountable for performance standards and expectations.
• Provided district-level support by visiting other locations to assist with talent acquisitions, team training, visual merchandising, and accountability processes at the request of the DSM.
• Managed payroll effectively to adhere to budgeted labor costs.

As a Michael Kors Store Manager, I was the ultimate ambassador of our brand. I held myself accountable for creating a highly productive environment in which customers/clients have an extraordinary experience, employees are able to do their best which allows the business to thrive. This required a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

• I managed inventory control, cash control and store opening and closing procedures.
• I managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• I maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• I maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• I set effective store schedules based on forecasted customer levels, individual employee knowledge and the needs of the business.
• I approved regular payroll submissions for employees.
• I rotated merchandise and displays to feature new products and promotions.
• I promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• I coached managers and sales associates on product knowledge by using wide variety of training tools through Michael Kors.
• I scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
• I coached managers and sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• I upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• I protected store from loss or theft by setting and enforcing clear security policies.
• I applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• I reviewed performance data to monitor and measure productivity, goal progress and activity levels.

As an acting store manager, my job on a day-to-day basis was to foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience.

• I also helped support an environment of teamwork, trust, and collaboration with my peers, customers, and all supervisors.
• I worked in partnership with my Store Manager to flex store business strategies and selling techniques to contribute to overall store and financial results.
• My partnership allowed my role to achieve and exceed goals through sales strategies, clienteling, sourcing new customers, and maintaining and building productive, long-term relationships with existing customers.
• As a Coach brand ambassador, I helped build credibility and trust as a personal fashion advisor to both my team and customers by communicating fashion awareness and trends in the marketplace.
• I communicated and set goals for the team on an hourly basis, and helped coach my team on how to incorporate trends into their selling experience with our customers.
• I knew how to take ownership and commitment for delivering results, and I am actively aware of my personal and store metrics, which have helped me strive to achieve my goals.
• I acted as an advocate for the team and brand.
• I am adaptable and flexible to change.
• I had taken over visuals for both our women’s and men’s departments and have changed the overall store average grade from a 2-point average to a 4-point average out of 5.
• As part of my responsibilities, I took over the HR department and helped recruit, interview, and onboard new members to our Coach team.
• I know how and when to switch gears based on the needs of the business, and I know how to do it seamlessly and proactively.
• I used available resources to make informed decisions and took appropriate partnerships when necessary.
• I managed daily operational tasks according to Coach standards, including selling and service expectations, operations, payroll, human resources, and loss prevention.
• I wrote schedules to maximize the business by scheduling the right people, at the right place, and at the right time, as directed by my Store Manager.
• I helped evaluate the performance of all team members, provided consistent and timely feedback, and created action plans for the continuous development of staff in partnership with my Store Manager.
• I managed the opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
• I provided excellent customer service, promoting membership loyalty, and increasing customer satisfaction rates.
• I responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
• I supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
• I interviewed, hired, and trained staff associates, and equipped them to comply with company policies and procedures.
• I coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Promoted professional growth and facilitated the talent development of each associate to drive performance excellence.

• As the store and area assistant district manager my job was to recruit, interview, hire and train a quality staff
• I helped build one of the strongest selling team in the entire company
• Hitting projection sales was always the top priority
• I multi-tasked well in a fast paced environment while approaching the job with confidence and a positive attitude
• I built a strong, positive working relationship with managers, peers and other coworkers and maintained them over time
• Was responsible with all functions of store operations including sales, stock, payroll budget, banking, inventory, shrink, merchandising and all shipments coming in and out
• As area district manager I was to travel among stores and help with motivating, planning, organizing and coordinate all activities of a particular area
• I helped with disciplining store managers, and check in on individual stores to make sure the store is stocked, clean and in proper working order.

• Maintained up-to-date knowledge of company products, policies and regulations to effectively guide all clients
• Demonstrated a passion for luxury fashion to best assist all clientele
• Effectively resolved client requests, issues, and complaints using knowledge of company products, policies and services
• Helped set and reach store goal consistently on a weekly and monthly basis
• Ranked #10 in the U.S
• Established rapport with clients by being patient, courteous and sympathetic
• Helped with promoting the brand, motivated store associates to work as a team

• My responsibilities as Manager for Aldo Shoes was to consistently maximize sales dollars by meeting budget goals and or LY goals on a weekly and daily basis
• I actively recruited and hired the best by using good judgment in selecting exceptional staff and exceeded standards for associate turnover percentage
• I set high standards by coaching and developing great associates that perform great expectations of job duties
• I showed effective leadership as a Sales Director who communicated performance goals and growth and development objectives
• I applied and taught selling techniques while gaining and sharing comprehensive product knowledge
• My job was also to adhere to company
• Loss Prevention, safety, payroll, personnel, warehouse, and accounting procedures
• I used effective channels of communication with my District Manager including memo boards and was involved in mall and community networking
• I was always ready to take on responsibilities of an area district manager.

• My first and foremost job duty as a Co-Manager was to implement Customer Service by responding effectively and efficiently with enthusiasm to exceed the needs of internal and external customers
• I helped support the company s core values and vision of exceeding Customers expectation, teamwork, optimism and integrity
• My passion for fashion helped maintain the proper knowledge and skills for my position which helped with my leadership to have the ability to manage conflicts and to motivate and inspire others to meet department and Company Goals
• My other responsibilities as Co-Manager was to help with scheduling, staffing, sales volume, payroll budget, shrink, inventory and gross profit.

• Started off as sales associate and worked my way up in just 4 months as an assistant manager
• After exceeding all expectations as an assistant I became the Co-Manager within 1 year
• My responsibility was to help with associate development by properly training and motivating staff, set goals, held staff accountable and gave consistent performance feedback and evaluations
• I recruited, hired and retained qualified associates which helped with accordance with proper floor coverage and maintained personnel and staff flexibility which helped control payroll expense
• I communicated store needs to my store manager and complied with the visual directories, processed shipment in compliance to policy and displayed new receipts.