Amal Shtawi
Bloomigtion,Illinois
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Overview
26
26
years of professional experience
Work History
District Manager
STARBUCKS COFFEE COMPANY
Bloomington, Illinois
02.2021 - Current
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maximized branch revenue by optimizing daily operations.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Cultivated positive rapport with partners and team leadership.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Coached, developed and motivated team to achieve revenue goals.
District Manager-Western Michigan/Northwest Indiana
ULTA Beauty Inc.
Bolingbrook, IL
01.2013 - 01.2019
- Leadership responsibility for a 15 store district with $60 million dollars in sales
- Demonstrated leadership skills in driving all aspects of talent management, scheduling, inventory control, loss prevention, logistics, and merchandising
- Ensured superior guest service with a high level of focus on Rewards program enrollment - Region Champion for Loyalty / Credit program, supported RVP, DM's and business partners on implementing the Loyalty Program with their teams, ensured knowledge and education around the Rewards program that supported the bottom line and increased Credit Card Sales sign ups and penetration year over year
- Coached, developed and mentored store leaders through effective selling techniques relative to growing top line sales through the implementation and execution of corporate and field initiatives-delivered double digit COMP results year over year through ensuring all leaders were trained on business acumen, created in store events on soft traffic days, utilized SKU data to empower teams to effectively merchandise based on sales margin
- Developed and launched first filed based internship program through cross functional partnerships - supported the updates of all learning maps for support leaders, streamlined new manager on boarding process to reflect the day to day in store operations
- Directed and led top performing prestige events in the region through Brand Partner collaboration year over year - ensured execution of all company tools w/Business market trainer partnership
- Strategic placement of these events in high visibility locations to maximize event goals
- Led top performing district in region, division and company for Shrink results year over year-delivered through operational excellence, creating a strong culture around the guest experience / awareness while driving sales to absorb overall shrink
- Piloted Buy Online / Pick up in store - grew Average Ticket by 3% in the first 30 days of launch, also increased overall RAW conversion to 5% COMP, improved inventory accuracy to support in store / omni guest experience
- Piloted Store 2 Door process - improved in store guest experience results by 8% to COMP in the first 30 days of launch.
General Manager - Oakbrook, IL
ULTA Beauty Inc.
Oakbrook, IL
01.2012 - 01.2013
- Promoted to high volume, high visibility location to improve team culture, sales performance and overall business
- Under my leadership, improved overall team retention, developed internal growth program, grew sales budget / COMP by $300,000, grew overall Prestige business by 18% COMP in the first 6 months as General manager of this location
- Oversaw and led the store's customer loyalty program transition through ensuring proper training and tool utilization at all levels, consistent follow up with all leaders and corporate partners to ensure proper execution, delivered TOP results in district and region for Guest loyalty conversion
- Attracted, retained and developed a diverse team of top talent through strong relationships, partnerships, consistent networking and internal bench planning
- Trained, coached and developed direct reports and peers through company tools, programs and resources-talent legacy of leaders to next level positions, corporate and field based positions
- Meet and exceeded goals related to total store and salon sales, profitability and operational excellence through development of direct reports around their division of responsibility and consistent execution of all company tools and resources.
General Manager - Tinley Park, IL
ULTA Beauty Inc.
Tinley Park, IL
01.2010 - 01.2012
- Developed high performing team that consistently delivered top line sales growth - grew this underperforming location to an annual of 5 million in volume, delivered improvement in Shrink results year over year, grew salon business by 10% to budget and 12% to COMP
- #1 location in the district for guest survey for 2 years in a row
- Champion of Ulta's mission, vision and values - created an internal guest experience where teams where motivated through empowerment, career development / growth and opportunities
- Retail Market Trainer-/Training store-responsible for training all new managers in district, supported on boarding and training of new corporate partners and DM's
- Liaison between corporate and filed to support roll out of new scheduling process for field teams to improve schedule efficiency and overall reduction in labor hours.
Assistant Store Manager - Orland Park, IL
ULTA Beauty Inc.
Orland Park, IL
01.2005 - 01.2010
- Responsible for entire store operations, department managers, associates in General Manager's absence
- Oversaw and managed the store's customer loyalty program
- Directly managed all seasonal, hourly, and department managers
- Managed Inventory Cycle Counts and reported discrepancies directly to General Manager and Corporate Inventory Control
- Oversaw logistics of store remodel to ensure minimal disruption to guest experience.
Store Administrative Manager-Orland Park, IL
ULTA Beauty Inc.
Orland Park, IL
01.2003 - 01.2005
- Initial Hiring Process, interviewed permanent and seasonal Associates
- Worked with Store General Manager and Corporate HR to execute hiring of seasonal associates
- Developed and implemented Work Schedule with Store General Manager to ensure proper staffing at all times
- Initiated and reviewed Payroll to ensure proper hours were based on business needs
- All other duties and responsibilities as assigned and tasked by Store General Manager.
Department Manager Cosmetics Department - Orland Park, IL
ULTA Beauty Inc.
Orland Park, IL
01.2000 - 01.2003
- Responsible for overall performance of department
- Merchandising responsibility, inventory accuracy, replenishment.
Seasonal Associate - Orland Park, IL
ULTA Beauty Inc.
Orland Park, IL
01.1999 - 01.2000
- Cashier / Fragrance Specialist
- Replenish Inventory / Inventory Counts, Merchandising.
District Manager - Tulsa, OK
ULTA Beauty Inc.
Tulsa, OK
01.2013
- Implementation and execution of all corporate and field initiatives
- Solid leadership within a multiunit environment in all aspects of retail and salon including recruiting, training, people / cliental development, store standards, profitability
- Executed Sales, Marketing and advertising communication to store leaders through accountability for implementation through development of team and consistent utilization of company tools and resources
- Development of managerial and operational skill set for all store leaders - created internal learning map for support leaders to ensure proper training around operational processes, business acumen
- This led to improvement in overall inventory results, improved inventory accuracy and grew prestige penetration to 55% of overall store volume
- Coached, developed and mentored store leaders through effective selling techniques relative to growing top line sales through the implementation and execution of corporate and field initiatives - grew Prestige business by 16% to budget in the first 90 days, grew salon budget by 5% in the first 90 days.
Skills
- Team Leadership
- Conflict Management
- Training and coaching
- Recruiting and Hiring
- Team Development
- Market Research
- Compliance Monitoring
- Profitability Optimization
- Financial Management
- Project Management
- Business Development
- Human Resource Management
- Strategic Planning
- Productivity Improvements
- Operations Improvements
- Business and Operations Analysis
- Customer Relations
- Project Planning
- Operations Management
- Goal Setting and Performance Metrics
Awards
- District Manager Of The Year: 2022 Business Performance
- 3 Time Ulta Culture award winner - recognized by RVP, direct reports , peers and corporate business partners for leading the way through Ulta's vision , mission and values
- 2 Time Winner - #3 DM in the company for best shrink results
- 4 Time Winner - Guest experience winner for delivering top guest experience results in the division / company
- Regional Champion Loyalty / Credit Program
- Regional Kronos Workforce Process Coach
- Regional Operational Excellence Subject Matter Expert
Timeline
District Manager
STARBUCKS COFFEE COMPANY
02.2021 - Current
District Manager-Western Michigan/Northwest Indiana
ULTA Beauty Inc.
01.2013 - 01.2019
District Manager - Tulsa, OK
ULTA Beauty Inc.
01.2013
General Manager - Oakbrook, IL
ULTA Beauty Inc.
01.2012 - 01.2013
General Manager - Tinley Park, IL
ULTA Beauty Inc.
01.2010 - 01.2012
Assistant Store Manager - Orland Park, IL
ULTA Beauty Inc.
01.2005 - 01.2010
Store Administrative Manager-Orland Park, IL
ULTA Beauty Inc.
01.2003 - 01.2005
Department Manager Cosmetics Department - Orland Park, IL
ULTA Beauty Inc.
01.2000 - 01.2003
Seasonal Associate - Orland Park, IL
ULTA Beauty Inc.
01.1999 - 01.2000