AMAL THOMAS
Sales And Customer Care
Luton,England
Summary
.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sales Assistant
DewChem Solutions
02.2020 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Fielded customer questions to share information about products, availability, and pricing.
Customer Care Executive
McDonald's
05.2023 - 12.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Master Of Health Administration - Health Care
University of Bedfordshire
Luton09.2025
Bachelor Of Business Administration - Sales And Marketing Management
Mar Augusthinose Collge
Kerala 08.2019 - Current
Senior Secondary Education - Science
Alphonsa English medium School
Kerala 01.2017 - 1 2019
Secondary Education - Science
Stella maris international boarding school
Kerala04.2017
Skills
Store opening and closing
Point of sale operation
Cash Handling
Sales expertise
Stocking and replenishing
Product and service sales
Till counting
Organization
Problem-Solving
Excellent Communication
Decision-Making
Good Telephone Etiquette
Written Communication
Certification
Degree Completion, 04/18/20, Mahatma Gandhi University
Extra-Curricular Activities
Participated in the football competition in the year 2019.
Personal Information
Date of Birth: 07/04/00
Accomplishments
• Successfully generated 300+ leads, driving significant business growth and surpassing company targets.
• Played a pivotal role in onboarding and tutoring new employees in Qatar and abroad, enabling them to achieve maximum efficiency and adapt quickly to operational processes.
• Mapped potential customers and competitors, delivering comprehensive insights that enhanced strategic planning.
• Developed tailored sales pitches and presentations, resulting in a high conversion rate and strengthened client relationships.
• Delivered exceptional customer service, ensuring a positive and welcoming environment for all guests.
• Handled customer inquiries, complaints, and special requests promptly, achieving high levels of customer satisfaction.
• Assisted in training new team members, fostering a culture of efficiency and teamwork within the workplace.
• Maintained accuracy in cash handling and adhered to company policies, contributing to smooth daily operations.
• Recognized for consistently achieving top performance in customer service metrics, such as speed of service and customer feedback.
Timeline
Customer Care Executive
McDonald's
05.2023 - 12.2024
Sales Assistant
DewChem Solutions
02.2020 - Current
Bachelor Of Business Administration - Sales And Marketing Management
Mar Augusthinose Collge
08.2019 - Current
Senior Secondary Education - Science
Alphonsa English medium School
01.2017 - 1 2019
Master Of Health Administration - Health Care
University of Bedfordshire
Secondary Education - Science
Stella maris international boarding school