AMAL THOMAS

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Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

• Successfully generated 300+ leads, driving significant business growth and surpassing company targets.

• Played a pivotal role in onboarding and tutoring new employees in Qatar and abroad, enabling them to achieve maximum efficiency and adapt quickly to operational processes.

• Mapped potential customers and competitors, delivering comprehensive insights that enhanced strategic planning.

• Developed tailored sales pitches and presentations, resulting in a high conversion rate and strengthened client relationships.

• Delivered exceptional customer service, ensuring a positive and welcoming environment for all guests.

• Handled customer inquiries, complaints, and special requests promptly, achieving high levels of customer satisfaction.

• Assisted in training new team members, fostering a culture of efficiency and teamwork within the workplace.

• Maintained accuracy in cash handling and adhered to company policies, contributing to smooth daily operations.

• Recognized for consistently achieving top performance in customer service metrics, such as speed of service and customer feedback.