Amala Syprasoeuth
Long Beach,CA
Summary
Dynamic and dependable professional with extensive customer service experience at Dollar Tree. Proven ability to resolve issues and foster relationships, enhancing customer satisfaction. Skilled in cash handling and conflict resolution, consistently achieving high accuracy and maintaining a positive work environment. Committed to teamwork and excellence in fast-paced settings.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Reliable offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas and flexible with changing business needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Dollar Tree
11.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Manufacturing Production Associate
Carlisle Interconnect Technologies
10.2010 - 08.2017
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Documented production information via daily system logs and discussed issues with management.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
Waitress
Pandanus Leaf Thai Restaurant
11.2007 - 04.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Educational Partnership High School
Long Beach, CA05-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Conflict resolution
- Issue resolution
- Attention to detail
- Reports and documents
- Dependability and reliability
- Problem-solving
- Honest and dependable
Accomplishments
- Resolved product issue through consumer testing.
- Trained and mentored employees.
Certification
- Power to Arrest, Appropriate Use of Force, Employed Security Service Center Inc. - February 01,2025
Languages
English
Full Professional
Timeline
Cashier
Dollar Tree
11.2019 - 04.2020
Manufacturing Production Associate
Carlisle Interconnect Technologies
10.2010 - 08.2017
Waitress
Pandanus Leaf Thai Restaurant
11.2007 - 04.2012
High School Diploma -
Educational Partnership High School
Similar Profiles
Ronin AndersonRonin Anderson
General Maintenance Technician at Family Dollar/dollar TreeGeneral Maintenance Technician at Family Dollar/dollar Tree
Darlene CadoreDarlene Cadore
Regional Human Resources Manager at Dollar Tree-Family DollarRegional Human Resources Manager at Dollar Tree-Family Dollar
Alexis JenkinsAlexis Jenkins
Assistant Manager at Family Dollar/ Dollar TreeAssistant Manager at Family Dollar/ Dollar Tree
Jadon EdwardsJadon Edwards
Bulk Order Filler at Dollar Tree and Family Dollar Distribution CenterBulk Order Filler at Dollar Tree and Family Dollar Distribution Center
Terance KisselTerance Kissel
Barista at Trung Nguyen E-CoffeeBarista at Trung Nguyen E-Coffee