Amala Umesh
Roselle,IL
Summary
Proactive professional accomplished in hiring, developing and motivating employees. Successful at building rapport at all levels and resolving issues smoothly. Hardworking employee with customer service, multitasking, and time management abilities. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
22
22
years of professional experience
Work History
HR Account Manager
Cloudnomor
Palatine, IL
10.2018 - 03.2019
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Administrative Assistant/EDP Manager
Adore Apparels
Ganganagar, Bangalore
11.2000 - 12.2001
- Provided administrative support to the executive team.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintaining the front desk and reception area in a neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Telesales Executive
HSBC Finance Corporation/C-DOT
Bengalure, KA IN
01.1997 - 11.1998
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Answered incoming calls from potential customers and addressed their inquiries.
- Maintained a database of prospects and current clients for tracking purposes.
- Maintained accurate records of customer interactions utilizing CRM software.
Education
Diploma in Software Technology
Computer Point
Bengalure IN01-1998
High School Diploma -
Maharani Lakshmi Ambani Collage
Bengalure IN06-1995
Skills
- Account servicing skills
- Networking skills
- Outbound telephone marketing
- Cold calling skills
- Coordinating documents
- Prioritizing workflows
- Customer rapport
Languages
English
Professional
Timeline
HR Account Manager
Cloudnomor
10.2018 - 03.2019
Administrative Assistant/EDP Manager
Adore Apparels
11.2000 - 12.2001
Telesales Executive
HSBC Finance Corporation/C-DOT
01.1997 - 11.1998
Diploma in Software Technology
Computer Point
High School Diploma -
Maharani Lakshmi Ambani Collage