Amalan Manzan Ducan
Clinton Township
Summary
Results-driven Commercial and Sales Professional with over 10 years of experience in customer service, field sales, client portfolio management, and business development. Skilled in negotiation, marketing, and customer retention with a strong record in managing diverse sales environments and contributing to growth. Fluent in French and English, proficient in MS Office, and comfortable working under pressure.
Overview
21
21
years of professional experience
Work History
Volunteer Sales & Operations Manager
Kolda African Hair
06.2024 - 05.2025
- Oversaw day-to-day operations in a busy beauty salon offering hairstyling, braiding, and haircare services.
- Managed salon staff scheduling, ensured quality service delivery, and maintained high client satisfaction.
- Supervised inventory and sales of hair products, beauty supplies, and cosmetic goods.
- Handled financial operations including daily income tracking, expense control, and cash flow reporting.
- Developed marketing strategies to increase foot traffic and customer retention, including promotional campaigns and referral incentives.
- Strengthened supplier relationships and managed product restocking to meet client demand.
Technical Sales Representative
Nouvelle MICI-EMBACI
02.2013 - 01.2018
- Managed an assigned customer portfolio and conducted regular field prospecting to acquire new clients.
- Developed and sustained long-term customer relationships.
- Promoted tailored product solutions and ensured client satisfaction.
Customer Service Advisor
MTN Côte d'Ivoire
07.2010 - 06.2012
- Handled over 100 in-branch customer requests daily using a range of software tools.
- Promoted and followed up on more than 20 products/services daily.
- Managed customer billing and provided on-site sales support during events (e.g., CAN 2012, JNTIC 2012).
- Strengthened customer loyalty through proactive commercial campaigns.
Sales Intern
Bluesaphir Évènementiel
05.2010 - 06.2010
- Performed cold calling and onsite prospecting in ministries and high-profile media-covered institutions in Abidjan and Bouaké.
Sales Intern
AFNET Internet Services
08.2009 - 12.2009
- Welcomed and advised clients to subscribe to internet packages for individuals and businesses.
Sales Intern
BEDFP
01.2009 - 07.2009
- Recruited new clients seeking professional training programs.
- Organized graduation ceremonies for Treichville City Hall and accounting software trainees (SAARI 100).
Sales Hostess
COGECO / NESTLE
01.2004 - 01.2006
- Conducted promotional campaigns and tastings in supermarkets for Nestlé products.
- Regularly sold multiple cartons of powdered dairy products through direct promotions.
Education
BTS - Sales and Marketing
CBCG Treichville
01.2008
DEUG I & II - Economics
Université Félix Houphouët-Boigny
01.2007
High School Diploma - Series D
Collège Moderne René Descartes
01.2003
Skills
- Sales & Negotiation
- Team Supervision & Scheduling
- Customer Relationship Management
- Marketing & Promotion
- Inventory Control
- Financial Reporting
- MS Word
- Excel
- Internet Tools
Languages
French
English
Certifications And Honors
Excellence Award from Treichville City Hall, BTS Promotion 2007-2008
Hobbies and Interests
- Music
- Swimming
- Travel
Timeline
Volunteer Sales & Operations Manager
Kolda African Hair
06.2024 - 05.2025
Technical Sales Representative
Nouvelle MICI-EMBACI
02.2013 - 01.2018
Customer Service Advisor
MTN Côte d'Ivoire
07.2010 - 06.2012
Sales Intern
Bluesaphir Évènementiel
05.2010 - 06.2010
Sales Intern
AFNET Internet Services
08.2009 - 12.2009
Sales Intern
BEDFP
01.2009 - 07.2009
Sales Hostess
COGECO / NESTLE
01.2004 - 01.2006
DEUG I & II - Economics
Université Félix Houphouët-Boigny
High School Diploma - Series D
Collège Moderne René Descartes
BTS - Sales and Marketing
CBCG Treichville
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