Amalia Alvarez

Bronx,NY

Summary

Team-oriented with excellent interpersonal and problem solving skills. Excellent verbal and written communication skills. Adept at managing simultaneous projects while consistently achieving results. Adaptable to new concepts and responsibilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

years of professional experience

Work History

Bilingual Outreach Coordinator

NADAP

2019.08 - Current

Maintain positive rapport with all affiliated community-based partners and proactively assist in the identification and troubleshooting of barriers that exist in creating successful relationships with identified vendors through clear communication with direct supervisor off-site
Enter contact notes documenting all outreach efforts attempts/complete service delivery in multiple databases
Provide intake and screening for all referred members and complete all forms as required
Ensure that each enrolled member is transitioned to Care Coordination
Coordinate individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
Refer families to shelters, legal resources, and educational programs.
Refer clients to appropriate team members, community agencies, and organizations to meet treatment needs.
Conduct presentations to expose and increase Care Coordination services awareness in the marketplace.
Develop network relationships with industry professionals to enhance community awareness and promote services.

Group Leader

Team

2018.04 - 2019.06

Point person for interpretation and translation in Spanish
Assisted Site Director with program planning
Attended staff development meetings and workshops and applied information from those events to daily activities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Planned weekly groups as well as special events and retreats.
Supervised, guided, and assisted students during crafts, art projects, games, and other activities to provide developmental stimulation.
Organized session wrap-up events to recognize campers' achievements.
Complied with state licensing requirements under the direction of the program manager.
Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
Monitored campers' arrivals and departures and noted absences and illnesses in each child's record.
Maintained camper files, properly storing and maintaining personal information.

Tutor

Finance Operations Support

Insurance Services Office

2006.05 - 2012.02

Respond to customer inquiries via telephone, written, faxed, and email regarding invoices/account status/account re-activations
Process all procedures and collect delinquent accounts
Review invoices for discrepancies
Organize Customer Service Monthly Report
Answer website inquiries sent to ISO Score, ISO Rating Services, Workers Compensation, and A1Weminar email boxes

Education

Some College (No Degree) - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York

New York, NY

Skills

Computer Skills:
Microsoft Word, Excel, Power Point, Foothold, & Sales Logix
Public Outreach
Outreach Strategies
Community Outreach Programs
Interpersonal Communication Skills

Outreach Initiatives
Eligibility Determinations
Customer Experience
Family Outreach
HIPAA Guidelines
Community Engagement

Timeline