Patient Financial Access Specialist/Emergency Room Registrar
Yale New Haven Hospital
05.2005 - Current
- Responsible for patient registration in the Emergency Department (EDR) for multiple campus locations including Pediatric ED
- Admitting Department and Labor and Birth Maternity Administration.
- Ensure all patient registration is accurately entered in the EPIC system including demographic, insurance, and financial information.
- In-depth knowledge of the hospital's operations, policies, procedures, and handling of highly confidential information
- Trained new staff.
- Facilitated communication between providers, patients, and insurance companies to resolve any issues related to coverage or authorization requests effectively.
- Provide exceptional customer service while managing high call volumes, addressing inquiries quickly, and maintaining professionalism at all times.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Leveraged knowledge of various software platforms to optimize management of patient information. Assist with daily work tasks development workflow delegation.
- Organized and detail-oriented with strong work ethic. Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others. Demonstrate creativity and resourcefulness through development of innovative solutions.
- Answered phone calls and messages for the Admitting Department, Maternity, Direct Admit, scheduled appointments, and handled patient inquiries.
