Amalia Ayala

• Facilitated communication between providers, patients, and insurance companies to resolve any issues related to coverage or authorization requests effectively.
• Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
• Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
• Provided compassionate support to families, addressing concerns and answering questions during their time of need.
• Acted as a liaison between physicians, nurses, case managers, social workers, and other healthcare professionals to ensure seamless coordination of care.
• Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
• Conducted patient intake interviews, recording and documenting relevant information.
• Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to develop and implement creative solutions to complex problems.
• Exercised leadership capabilities by successfully motivating and inspiring others.

Responsible

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Enhanced claim processing efficiency by conducting thorough investigations and maintaining accurate documentation.
• Provided exceptional customer service, addressing concerns from policyholders and answering inquiries related to their claims status.
• Maintained compliance with industry regulations and company policies while evaluating medical claims for accuracy and legitimacy.
• Implemented quality control measures to detect potential issues early on, preventing costly mistakes or delays in payment processing timeframes.
• Paid or denied medical claims based upon established claims processing criteria.

• Scholarship Recipient
• Member of Rise Committee
• Deans list

• Minor in Religion and Philosophy
• Cum Laude Graduate
• Awarded Kappa Gamma PI Certificate
• Dean's List

• The National Catholic Honor Society

• Awarded Academic Achievement Certificate
• Dean's List
• Member of Rise Committee