Amalia Bidriales

• Monitored cardiac rhythms and vital signs of patients in telemetry units.
• Observed and evaluated cardiac activity and reported changes to medical staff.
• Monitored and documented heart rhythms according to physicians' orders.
• Followed all protocols to respond to irregular cardiac activity.
• Demonstrated in-depth understanding of telemetry equipment functions.
• Assisted with improvement and implementation of cardiac log forms.
• Tracked findings of procedures such as EKGs using manual and automated recording devices.
• Documented patient information and care activities in electronic health record.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Facilitated personal hygiene management, feeding and ambulation.
• Upheld infection control and prevention policies across different patient-facing areas.
• Responded quickly to emergency situations by recognizing life threatening arrhythmias.
• Maintained accurate documentation of all patient data and activities.
• Coordinated communication between nursing staff and physicians regarding changes in patient status.
• Conducted daily rounds on assigned unit checking monitors, alarms and batteries.
• Demonstrated knowledge of normal sinus rhythm as well as common dysrhythmia.

· Received calls through phone queue and routed them to appropriate stations
· Served as central communication point for all in-house emergencies, I.e.;Code Red, Code Pink, Code Blue, and general disasters.
· Provide general information for patients and personnel, maintains database for physician and employees’ work and home telephones.
· Operate Motorola Paging system, CRT

· Received calls through phone queue and routed them to appropriate stations
· Served as central communication point for all in-house emergencies, I.e.;Code Red, Code Pink, Code Blue, and general disasters.
· Provide general information for patients and personnel, maintains database for physician and employees’ work and home telephones.
· Operate Motorola Paging system, CRT

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Provide support for clinicians and students in the Veterinary Teaching Hospital by serving as the first point of contact; provide medical records support; schedule appointments and process medical records data for easy retrieval; collect payments for services; enter patient charges and collect payment from clients

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received calls through phone queue from patients to schedule appointments for Orthopedic department and radiology

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Received calls through phone queue from patients regarding their outpatient lab services invoices
• Verified insurance and took payments over the phone

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Filed grievances on member’s behalf
• Received calls through phone queue from members, facilities and providers requesting benefits information, authorizations and claims information
• Received calls from members to request appeals, submitted provider dispute resolution request
• Made outbound calls to collection agencies and medical groups on behalf of members

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Transferred the information from the HCFA1500 professional claims into the system for processing on a daily basis

• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted the quality improvement department with the drafting of complaint acknowledgment letters and standard appeal acknowledgement letters
• Triaged incoming mail for the appeals department
• Called out request for medical records and advised that the records for the appeal requested had been received
• Received calls through phone queue from members, facilities and providers requesting benefits information, authorization and claims information

• Upheld confidentiality requirements and regulatory compliance guidelines.
• Daily provided excellent customer services through regular contact with patients
• Assisted with reordering additional products that patients needed as required
• Responsible for making routine calls to patients for their 30 day supplies 5 days before they were due for their monthly order to ensure that they did not run out of formula or feeding supplies
• Handled high volume incoming patient calls to ensure quality care was provided
• Monthly verification of patients’ insurance, to ensure that no changes or cancellation had occurred since previous delivery to ensure prompt delivery without delaying feedings