Amalia Botelho
Livermore,CA
Summary
Dynamic and results-oriented professional with a proven track record at KB Home, adept in construction scheduling and project maintenance. Excelled in streamlining processes, enhancing team collaboration, and significantly improving project efficiency. Skilled in Microsoft Office and known for exceptional administrative support and meeting company expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Centralized Scheduler and Operations Coordinator
KB Home
San Ramon, CA
06.2012 - Current
- Utilized computer software programs to enter data into the centralized scheduling system.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Provided support to Project Managers in various administrative duties.
- Filed and tracked documents related to construction projects.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Ensured compliance with OSHA safety regulations on all job sites.
- Processed invoices and handled accounts receivable and payable tasks.
- Placed orders for construction site supplies, signage, trailers, and dumpsters.
- Assisted in compiling and reporting debris recovery status upon closing of construction projects.
- Compiled daily and weekly reports summarizing the status of construction projects.
- Managed high volume of email communications.
- Collaborated closely with team members across all departments to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Attended weekly management meetings tracking progress of active construction sites.
Customer Service Representative
KB Home
San Ramon, CA
02.2008 - 06.2012
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Performed data entry into company database system for tracking purposes, initiating claims, and following through to completion.
- Collaborated with fellow team members to manage large volume of claims.
- Kept thorough records of service actions and customer information.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored, collected, and reported homeowner satisfaction survey data.
Pharmacy Technician
Fremont Center Pharmacy
Stockton, CA
01.2004 - 05.2008
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, billing information, allergies and new medications in pharmacy software
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Provided exceptional customer service, addressing patient questions and concerns with professionalism and empathy.
- Managed filing of prescriptions, both electronically and manually.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Education
Some College (No Degree) - Office Administration
Las Positas College
Livermore, CASkills
- Site coordination
- Database maintenance
- Deadline oriented
- Progress reporting
- Construction scheduling software
- Microsoft office
- File management
- Project forecasting
- Vendor invoice processing
- Professional and reliable
Affiliations
- Spending time in nature
- Yoga and meditation practice
- Volunteering
Certification
- Currently attending Allied Real Estate school to obtain a California Real Estate Agent license.
Timeline
Centralized Scheduler and Operations Coordinator
KB Home
06.2012 - Current
Customer Service Representative
KB Home
02.2008 - 06.2012
Pharmacy Technician
Fremont Center Pharmacy
01.2004 - 05.2008
Some College (No Degree) - Office Administration
Las Positas College
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