Amalia Espinosa
Winter Park,FL
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Miller's Ale House
Orlando, Florida
03.2016 - Current
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Controlled and maintained labor costs through careful scheduling.
- Handled complaints, settled disputes and resolved customer conflicts.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Receptionist
Tommy Bahama Restaurant
Orlando, FL
01.2016 - 11.2016
- Scheduled reservations and assisted organizing buyouts and private events.
- Answered telephone to provide dining information and take party reservations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Assisted in selling and organizing private events.
Sales Representative
Minus 5 Ice Bar
Orlando, FL
03.2015 - 03.2016
- Monitored customer order process and addressed customer issues.
- Created and implemented store displays, promoting sales and growth.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
Skills
- Restaurant operations management
- Head coach for 3 years Hiring, training and conducting orientations for multiple locations
- Bilingual in Spanish and English
- Labor and food cost control
- Food preparation
- Customer service
- Inventory tracking
- Calm Under Pressure
- Leadership and team building
Timeline
Assistant General Manager
Miller's Ale House
03.2016 - Current
Receptionist
Tommy Bahama Restaurant
01.2016 - 11.2016
Sales Representative
Minus 5 Ice Bar
03.2015 - 03.2016