Amalia Gargiulo

● Lead all aspects of retail store operations, including sales performance, customer experience, employee development, operational execution, and compliance.

● Coach and develop a high-performing sales team through continuous feedback, accountability, and recognition, resulting in improved employee performance and customer satisfaction.

● Drive business growth by executing strategic sales plans, analyzing performance metrics, and identifying opportunities to increase revenue and customer retention.

● Foster long-term client relationships by understanding customer needs and recommending personalized technology and service solutions.

● Ensure operational excellence by maintaining compliance with company policies, inventory controls, cash handling procedures, and audit standards. ● Recruit, train, mentor, and develop employees while creating a positive, inclusive, and performance-driven culture.

● Collaborate with cross-functional business partners to deliver seamless client experiences and achieve organizational goals.

● Utilize performance scorecards and business reporting to monitor trends, identify opportunities, and execute action plans.

● Managed daily operations for the Mobile Department while leading a team of sales professionals.

● Coached employees to achieve sales goals and consistently deliver exceptional customer service.

● Managed scheduling, inventory control, merchandising, and operational execution.

● Recognized team achievements while maintaining high standards of accountability and performance.

● Built strong relationships with homeowners by recommending remodeling solutions based on customer needs.

● Consistently ranked among the company’s top sales performers.

● Developed and delivered onboarding and training programs for new employees.

● Strengthened customer loyalty through consultative selling and outstanding service.

● Assisted clients with banking products and financial solutions tailored to their individual financial goals.

● Built trusted customer relationships through personalized financial guidance and exceptional service.

● Supported branch sales goals while maintaining compliance with banking regulations and operational policies.

● Motivated and coached teller staff through recognition programs that improved employee engagement and performance.

● Delivered bilingual financial services in English and Spanish.