Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amalia Greene

Amalia Greene

New Braunfels ,TX

Summary

Dynamic and dedicated professional with over three years of experience in retail, specializing in animal care and customer service. Proven ability to thrive in fast-paced environments while managing multiple responsibilities, including cleaning enclosures, handling transactions, and providing expert sales support. Achieved a prestigious platinum rating for a small family-owned fish store through rigorous certification and training, demonstrating a commitment to excellence in service. Experience with larger companies, such as Tomlinson’s, further enhances adaptability and resilience in high-stress situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Tomlinson’s Pet Feed
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Aquatics Specialist

Tiny Aquatics
05.2021 - Current
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked
  • Processed customer transactions accurately and efficiently using the point-of-sale system
  • Demonstrated product knowledge to answer customer inquiries and make recommendations based on their needs
  • Handled customer complaints or concerns promptly and effectively, striving for complete satisfaction
  • Participated in store merchandising activities such as setting up displays or arranging promotional signage
  • Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor
  • Assisted in training new retail associates on company policies, procedures, and customer service standards
  • Developed strong product knowledge across multiple departments to provide comprehensive assistance to customers
  • Mentored new hires during their initial training period, helping them quickly become productive team members
  • Maintained a high level of product knowledge to effectively answer customer questions and provide recommendations
  • Collaborated with team members to create a positive work environment focused on delivering exceptional customer service

Education

Associate's degree - Biology

Austin Community College District
08.2025

High school diploma -

Cedar Ridge High School
Round Rock, TX
05.2023

Skills

  • Cash Handling
  • Mentoring
  • Laboratory Experience
  • Microbiology
  • Loss Prevention
  • Aquaculture

Certification

OSHA 10

Timeline

Sales Associate

Tomlinson’s Pet Feed
11.2024 - Current

Aquatics Specialist

Tiny Aquatics
05.2021 - Current

Associate's degree - Biology

Austin Community College District

High school diploma -

Cedar Ridge High School

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