Amalia Gulla
Rome,United States
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Cashier
Ace Hardware
Rome, NY
05.2023 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
Ward Clerk
Rome Health
Rome, NY
06.2022 - 05.2023
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
Cashier Host
American Pie Pizzeria
Rome, NY
08.2020 - 06.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered top quality customer service while managing multiple tasks.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Babysitter
Local Families
Rome, NY
01.2019 - 01.2022
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Minimized TV and mobile device time by engaging children with games and physical books.
Education
Bachelor of Science - Nursing
Appalachian State University
Boone, NC05.2027
High School Diploma -
Rome Free Academy
Rome, NY06.2023
Skills
- Credit and cash transactions
- Cash management
- Cash drawer balancing
- Cash register operation
- Merchandise restocking
- Customer assistance
- Coin counting
- Training and mentoring
- Child Safety Procedures
- Activity Planning
- Multitasking
- Decision Making
- Patient assistance
- Charting proficiency
- Incoming call management
- Follow-up appointment scheduling
- Good work ethic
- Patient relations
- Preparing meals
Timeline
Cashier
Ace Hardware
05.2023 - 08.2023
Ward Clerk
Rome Health
06.2022 - 05.2023
Cashier Host
American Pie Pizzeria
08.2020 - 06.2022
Babysitter
Local Families
01.2019 - 01.2022
Bachelor of Science - Nursing
Appalachian State University
High School Diploma -
Rome Free Academy