Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amalia Hauser

660 Corwood Dr, Sarasota,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

SERVER

Green Zebra Cafe
11.2022 - Current
  • Deliver exceptional service, manage orders efficiently, and create a welcoming atmosphere for guests.
  • Collaborate with kitchen staff to ensure timely food delivery.
  • Maintain high customer satisfaction ratings through attentive service and prompt issue resolution.
  • Maintain cleanliness of dining area to uphold hygiene standards.
  • Work seamlessly with front and back-of-house teams to streamline service flow.
  • Assist in training new staff members, sharing best practices for customer interactions.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

HOSTESS

Shore Restaurant
02.2019 - 06.2019
  • Warmly welcomed guests, managed reservations, and coordinated seating arrangements, enhancing customer satisfaction and restaurant efficiency.
  • Worked closely with wait staff and kitchen team to streamline guest seating and optimize table turnover, improving overall service flow.
  • Implemented efficient seating strategies, reducing wait times and boosting customer throughput during peak hours.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

FRONT END SUPERVISOR

Whole Foods market
10.2016 - 01.2019
  • Led front-end operations, optimizing customer service and inventory management. Implemented efficient checkout processes, reducing wait times and boosting customer satisfaction.
  • Cultivated a positive work environment, addressing employee concerns and providing ongoing training. Implemented recognition programs, boosting team morale.
  • Analyzed customer flow patterns to optimize staffing schedules, resulting in improved service quality and operational efficiency during peak hours.
  • Cultivated strong relationships with interdepartmental teams, facilitating seamless communication and enhancing overall store performance.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

SERVER

buffalo wild wings
11.2014 - 08.2016
  • Delivered exceptional service at Buffalo Wild Wings, enhancing customer satisfaction. Managed high-volume orders efficiently, contributing to improved table turnover rates.
  • Consistently upsold menu items, boosting average check size. Collaborated with kitchen staff to ensure timely food delivery, reducing wait times and increasing customer retention.
  • Maintained accurate order records and cash handling procedures. Adhered to food safety protocols, contributing to the restaurant's high health inspection scores.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Associate of Science - Nursing

State College of Florida
Bradenton, FL
01-2027

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
06.2014

Skills

  • Attention to Detail
  • Exceptional communication
  • Superior customer service
  • Adaptable under pressure
  • Time management expertise
  • Flexible work schedule
  • Organizational skills
  • Excellent interpersonal skills

Timeline

SERVER

Green Zebra Cafe
11.2022 - Current

HOSTESS

Shore Restaurant
02.2019 - 06.2019

FRONT END SUPERVISOR

Whole Foods market
10.2016 - 01.2019

SERVER

buffalo wild wings
11.2014 - 08.2016

Associate of Science - Nursing

State College of Florida

High School Diploma -

Menomonee Falls High School

Similar Profiles

CREATE PROFILE