Personable and proactive assistant manager for 3+ years. Energetic and reliable, with a broad outlook and a task oriented work ethic. Diplomatic, personable, and adept at managing sensitive situations. Self-motivated, and proficient with computers. Seeking to leverage knowledge and leadership expertise.
Supervisor of personnel and manager of the day to day operations according to responsibilities delegated, encouraging and promoting customer service with all department heads and staff with respect for the personal dignity and individuality of residents, for their legal rights of quality care, kind treatment, personal comfort, personal choice, and personal privacy. Additional duties include meeting with prospective residents and families, collaborating with department heads and administration for weekly meetings and reviews, planning and facilitating in-service staff training, scheduling and giving interviews, evaluating staff performance and conducting yearly reviews, following policies on discipline as needed and reviewing and acquiring knowledge of local, state and federal regulations.
Administer medications and treatments as prescribed by doctors, record all medications and treatments in the MAR, chart and document medical records, receive and prepare new orders from doctors and reorder medications as needed. Reported to the Director of Nursing weekly. Responsible for assisting residents with activities of daily living, obtaining vital signs, documenting monthly summaries, giving shift reports and keeping control count of narcotics per each shift. Proficient at answering and transferring telephone calls, checking on residents throughout the duration of each shift, assisting with meals as well as completing checklists for the appropriate shift. Ensured that all certifications were current, oversaw that caregiving-staff performed duties of good quality by providing job training to staff to meet department goals. In charge of addressing resident or family complaints promptly to ensure satisfaction, supervising and guiding carestaff on their daily duties, and assisting with housekeeping and maintenance as needed.
Prepare and administer medications and treatments as prescribed by doctors, record all medications and treatments in MAR, receive and prepare new orders from doctors according to facility policies, reorder medications as needed. She also assists residents with activities of daily living, obtains vital signs, documents monthly summaries, gives shift reports and keeps control count of narcotics per each shift. She is also required to answer and transfer telephone calls, check on residents throughout the duration of each shift, assist with meals, complete checklists for the appropriate shift, ensure all certifications are current as well as assist with housekeeping and maintenance as needed. Attend to residents' needs, perform light housekeeping, trash pickup, complete laundry list of residents, pick-up and wash morning dishes daily, assist dietary staff as needed, take food to dining rooms and assist with serving meals. Obtain vital signs daily, give resident showers and/or daily grooming, sanitize and clean the shower after each use, assist with dressing as needed, change linens and make beds, assist dietary with serving meals and nursing staff in emergency situations as needed.
Customer Service
Level 1 Med Aide