Dynamic leader with a proven track record at Wichita Public Schools USD 259, excelling in process improvements and team cohesiveness. Spearheaded a district-wide standardization, enhancing efficiency by implementing KPIs and mentoring teams for peak performance. Expert in CMMS and IWMS maintenance systems, significantly streamlining operations and fostering a high-functioning team environment.
Overview
19
19
years of professional experience
Work History
Custodial Services & Work Controls Manager
Wichita Public Schools USD 259
08.2024 - Current
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
System Administrator to their Intergraded Work Platform Tririga for Facilities
Created Process improvements & KPI's for 17 maintenance shops
Lead the Custodial Supervisors for improved skills set & processes with supporting all custodians district wide.
Standardize custodial practices & product purchasing district wide.
Managed,motivated & coached employees to be productive and engaged in work.
Streamlined customer experience with Tririga
Provide monthly and annual reports for finance & auditors
Supervisor Performance Management
Wichita Public Schools USD259
10.2014 - 07.2024
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Developed effective improvement plans in alignment with goals and specifications.
Gathered, organized and input information into Tririga.
Building out & support capital projects in Tririga for data tracking
Manage & lead the work order desk in providing exceptional customer service.
Provide team building activities to grow team into a high functioning team.
Process improvements throughout all maintenance shops with KPI reporting
Provide reports to finance & auditors monthly and annually.
Office Assistant
Wiese USA
09.2012 - 10.2014
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Processed incoming and outgoing mail and packages according to established procedures.
Utilized office management software to record and track customer information.
Dispatched technicians to jobs.
Did all of Accounts Receivables & Payables for the branch.
Monitored and tracked budgets and expenses.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Service Center Manager
Ascension Via Christi
08.2005 - 08.2012
Managed a call center for 30+ representatives that took all maintenance & room service requests for all of 5 hospitals in the Wichita area.
Managed their CMMS system
Built out projects & provided KPI's for all shops
Created a Preventative Maintenance & Asset tracking program.
Provided division team building events to improve the cohesiveness of our staff.
Assisted with Capital Project planning
Education
MBA -
University of Phoenix
Wichita, KS
05-2010
Bachelor of Science - Marketing
University Of Phoenix
Wichita, KS
05-2008
High School Diploma -
Wichita North High School
Wichita, KS
05-1996
Skills
Build high functioning teams
team building for collaboration & cohesiveness
Process Improvements & efficiencies
Mentoring & coaching individually & teams
Building & Maintain CMMS & IWMS - maintenance
Plan/develop budgets
Build & support KPI/performance measures for groups
Timeline
Custodial Services & Work Controls Manager
Wichita Public Schools USD 259
08.2024 - Current
Supervisor Performance Management
Wichita Public Schools USD259
10.2014 - 07.2024
Office Assistant
Wiese USA
09.2012 - 10.2014
Service Center Manager
Ascension Via Christi
08.2005 - 08.2012
MBA -
University of Phoenix
Bachelor of Science - Marketing
University Of Phoenix
High School Diploma -
Wichita North High School
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