Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Amalia Johnson

Middle River,MD

Summary

Enthusiastic customer service representative with over 10 years of experience, looking for a remote role to leverage my expertise in problem-solving and customer relations to improve client satisfaction and drive brand loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience
1
Certification

Work History

RTALogistics Corp-MD

Amazon Delivery Driver
07.2024 - Current

Job overview

  • Safely drive and operate your delivery vehicle at all times.
  • Use hand held device for routing information, customer delivery information.
  • Must be comfortable driving and working in varying weather conditions.
  • Load and unload packages to be delivered.
  • Lift packages up to 50 lbs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.

USPS (United States Postal Service)

City Carrier Assistant
10.2022 - 07.2024

Job overview

  • Provide excellent customer service to all residents by delivering mail in a safe and timely manner
  • Ensure protection of certified mail by asking for identification and signature before giving mail
  • If unable to deliver mail or package make sure to endorse and bring back mail to local post office, so residents can either come pick it up or so we can try to deliver it again the next day
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Obtained written authorization to perform activities and release Type materials.

DAVITA DIALYSIS KIDNEY CARE

Patient Care Technician
02.2021 - 09.2022

Job overview

  • Set up patients and machines for dialysis treatment
  • Monitor and take vitals
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.

Ryder Truck Transportation

Rental Sales Representative
11.2019 - 01.2021

Job overview


  • Organized promotional events for targeted clients, showcasing available rentals and generating new leads.
  • Streamlined rental processes, effectively reducing wait times for customers during peak hours.
  • Contributed to a positive work environment through effective communication with colleagues, supporting teamwork and collaboration.
  • Increased rental sales by actively promoting and recommending suitable products to customers.
  • Handled financial transactions accurately, maintaining proper documentation for each rental agreement made with customers.
  • Conducted routine maintenance checks on rental inventory to guarantee reliability and safety for customers.
  • Implemented an efficient system for tracking overdue rentals, minimizing loss due to unreturned items or late fees collection delays.
  • Managed reservation bookings, ensuring timely availability of rented items for customer pickup.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.

Walgreens

Walgreens Cashier
01.2019 - 08.2019

Job overview

  • Cashier clerk, photo center clerk, assist customers on the sales floor, stock merchandise, fill prescriptions in pharmacy
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sodexo at Stevenson University

Food and Beverage Cashier
07.2017 - 12.2018

Job overview

  • Duties: Serve food with a friendly and positive attitude, stock and clean area daily
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
  • Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
  • Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
  • Engaged customers to help create superior food and beverage experience.
  • Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
  • Collaborated with kitchen staff to communicate special order requests, ensuring customer needs were met.

Mission BBQ

Food and Beverage Cashier
10.2016 - 06.2017

Job overview

  • Top seller of our product(American Hero Cups)
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Operated and sanitized kitchen and food preparation equipment.
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
  • Upheld proper food handling safety standards to ensure a healthy dining experience for guests.

Alorica

Work From Home Technical Support Associate
01.2014 - 11.2016

Job overview

  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services

Education

Dulaney High School
Cockeysville, MD

High School Diploma
12.2013

University Overview

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Customer interaction
  • Verbal and written communication
  • Clear communication
  • Multitasking and organization
  • Sales strategy development

Certification

  • Non-CDL Class C
  • Driver's License

Timeline

Amazon Delivery Driver
RTALogistics Corp-MD
07.2024 - Current
City Carrier Assistant
USPS (United States Postal Service)
10.2022 - 07.2024
Patient Care Technician
DAVITA DIALYSIS KIDNEY CARE
02.2021 - 09.2022
Rental Sales Representative
Ryder Truck Transportation
11.2019 - 01.2021
Walgreens Cashier
Walgreens
01.2019 - 08.2019
Food and Beverage Cashier
Sodexo at Stevenson University
07.2017 - 12.2018
Food and Beverage Cashier
Mission BBQ
10.2016 - 06.2017
Work From Home Technical Support Associate
Alorica
01.2014 - 11.2016
Dulaney High School
High School Diploma

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Amalia Johnson