Amalia Lopez
Houston,TX
Summary
I’m a licensed real estate agent and experienced insurance sales agent, so providing great service and building relationships comes naturally to me. Over the years, I’ve gained a lot of hands-on experience in hospitality from fine dining Japanese restaurants to fast-paced lounges and bottle service. I’m quick, reliable, and great at reading people’s needs, whether it’s a guest at the bar or a client buying a home. I take pride in creating a positive experience for everyone I serve and making sure they always leave happy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Management
Edinson Property Management
Houston, TX
02.2024 - Current
- Utilized property management system proficiently for accurate record-keeping and efficient workflow.
- Collaborated with property management teams to ensure optimal unit maintenance and readiness for new tenants.
- Established strong working relationships with key stakeholders to facilitate seamless communication and collaboration on property management issues.
- Streamlined communication with property management, ensuring timely completion of work orders and projects.
- Participated in regular team meetings with fellow technicians and property management staff to discuss updates, troubleshoot problems, and share best practices for efficient operations.
Real Estate Profesional
Keller Williams
Houston, TX
02.2023 - Current
- Negotiated property sales and leases, ensuring compliance with legal regulations.
- Developed comprehensive market analysis reports to inform pricing strategies and investment opportunities.
- Managed client relationships, providing tailored solutions to meet diverse real estate needs.
- Led marketing initiatives, utilizing digital platforms to enhance property visibility and attract potential buyers.
- Coordinated property tours and open houses, delivering exceptional customer service to prospective clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided expert guidance to first-time homebuyers throughout the entire buying process, ensuring a smooth and stress-free experience.
Waitress/ Server
Wiskey River North
Houston, TX
01.2025 - 09.2025
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Marketing and promotions
- Developed strong relationships with regular patrons, fostering customer loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Server/ Bartender
Cheesecake Factory Inc
Houston, TX
03.2024 - 01.2025
- Trained and mentored new staff, enhancing team performance and service quality.
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed cash handling processes, maintaining accurate transaction records and balancing receipts.
- Resolved customer complaints swiftly, improving overall satisfaction ratings through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocktail Waitress/ Bartender
Azuza
Houston, TX
01.2023 - 12.2024
- Delivered exceptional customer service in high-pressure environment.
- Managed beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
Waitress
Post Oaks Lodge
Houston, TX
03.2023 - 07.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing tasks during peak hours to maximize service speed.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health and safety regulations.
- Handled cash transactions accurately, processing payments and balancing receipts at end of shifts.
- Developed strong relationships with regular patrons, increasing repeat business through personalized service.
Insurance Agent
Allstate Insurance
Houston, TX
08.2021 - 02.2023
- Developed tailored insurance solutions to meet diverse client needs
- Conducted comprehensive risk assessments for optimal policy recommendations
- Maintained up-to-date knowledge of insurance products and regulatory changes
- Provided exceptional customer service, resolving inquiries and claims efficiently
- Built strong relationships with clients through consistent communication and excellent customer service.
Waitress/bartender
Mamacitas Mexican
Houston, TX
07.2021 - 10.2021
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
Education
High School Diploma - undefined
Connexus Academy
Milwaukee, WI05.2021
Skills
- Exceptional Customer Service & Guest Relations
- Bartending
- Bottle Service & VIP Guest Experience
- Cash Handling, POS Systems & Inventory Control
- Upselling & Product Knowledge to Maximize Sales
- Fast-Paced, High-Volume Service Experience
- Team Collaboration & Communication Under Pressure
- Table Service, Order Accuracy & Timing Coordination
- Event & Private Party Service Experience
- Conflict Resolution & Problem Solving
- Cleanliness, Organization & Bar Setup/Breakdown
- Knowledge of Beer, Wine, and Specialty Cocktails
- Professional Appearance & Positive Attitude
- Strong Multitasking & Time Management Skills
- Ability to Build Repeat Guest Loyalty
Certification
- Real Estate License
- Property & Casualty License
- Food Handler Certification
Affiliations
Houston Association of realtors
National Association, Realtor
TABC and food handling
Languages
Spanish
Native or Bilingual
Timeline
Waitress/ Server
Wiskey River North
01.2025 - 09.2025
Server/ Bartender
Cheesecake Factory Inc
03.2024 - 01.2025
Property Management
Edinson Property Management
02.2024 - Current
Waitress
Post Oaks Lodge
03.2023 - 07.2023
Real Estate Profesional
Keller Williams
02.2023 - Current
Cocktail Waitress/ Bartender
Azuza
01.2023 - 12.2024
Insurance Agent
Allstate Insurance
08.2021 - 02.2023
Waitress/bartender
Mamacitas Mexican
07.2021 - 10.2021
High School Diploma - undefined
Connexus Academy