Amalia Lopez
Houston,TX
Summary
I’m a licensed real estate agent and experienced insurance sales agent, so providing great service and building relationships comes naturally to me. Over the years, I’ve gained a lot of hands-on experience in hospitality from fine dining Japanese restaurants to fast-paced lounges and bottle service. I’m quick, reliable, and great at reading people’s needs, whether it’s a guest at the bar or a client buying a home. I take pride in creating a positive experience for everyone I serve and making sure they always leave happy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Management
Edinson Property Management
02.2024 - Current
- Utilized property management system proficiently for accurate record-keeping and efficient workflow.
- Collaborated with property management teams to ensure optimal unit maintenance and readiness for new tenants.
- Established strong working relationships with key stakeholders to facilitate seamless communication and collaboration on property management issues.
- Streamlined communication with property management, ensuring timely completion of work orders and projects.
- Participated in regular team meetings with fellow technicians and property management staff to discuss updates, troubleshoot problems, and share best practices for efficient operations.
Real Estate Profesional
Keller Williams
02.2023 - Current
- Negotiated property sales and leases, ensuring compliance with legal regulations.
- Developed comprehensive market analysis reports to inform pricing strategies and investment opportunities.
- Managed client relationships, providing tailored solutions to meet diverse real estate needs.
- Led marketing initiatives, utilizing digital platforms to enhance property visibility and attract potential buyers.
- Coordinated property tours and open houses, delivering exceptional customer service to prospective clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided expert guidance to first-time homebuyers throughout the entire buying process, ensuring a smooth and stress-free experience.
Waitress/ Server
Wiskey River North
01.2025 - 09.2025
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Marketing and promotions
- Developed strong relationships with regular patrons, fostering customer loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Server/ Bartender
Cheesecake Factory Inc
03.2024 - 01.2025
- Trained and mentored new staff, enhancing team performance and service quality.
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed cash handling processes, maintaining accurate transaction records and balancing receipts.
- Resolved customer complaints swiftly, improving overall satisfaction ratings through effective communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cocktail Waitress/ Bartender
Azuza
01.2023 - 12.2024
- Delivered exceptional customer service in high-pressure environment.
- Managed beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
Waitress
Post Oaks Lodge
03.2023 - 07.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing tasks during peak hours to maximize service speed.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health and safety regulations.
- Handled cash transactions accurately, processing payments and balancing receipts at end of shifts.
- Developed strong relationships with regular patrons, increasing repeat business through personalized service.
Insurance Agent
Allstate Insurance
08.2021 - 02.2023
- Developed tailored insurance solutions to meet diverse client needs
- Conducted comprehensive risk assessments for optimal policy recommendations
- Maintained up-to-date knowledge of insurance products and regulatory changes
- Provided exceptional customer service, resolving inquiries and claims efficiently
- Built strong relationships with clients through consistent communication and excellent customer service.
Waitress/bartender
Mamacitas Mexican
07.2021 - 10.2021
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
Education
High School Diploma - undefined
Connexus Academy
Milwaukee, WI05.2021
Skills
- Exceptional Customer Service & Guest Relations
- Bartending
- Bottle Service & VIP Guest Experience
- Cash Handling, POS Systems & Inventory Control
- Upselling & Product Knowledge to Maximize Sales
- Fast-Paced, High-Volume Service Experience
- Team Collaboration & Communication Under Pressure
- Table Service, Order Accuracy & Timing Coordination
- Event & Private Party Service Experience
- Conflict Resolution & Problem Solving
- Cleanliness, Organization & Bar Setup/Breakdown
- Knowledge of Beer, Wine, and Specialty Cocktails
- Professional Appearance & Positive Attitude
- Strong Multitasking & Time Management Skills
- Ability to Build Repeat Guest Loyalty
Certification
- Real Estate License
- Property & Casualty License
- Food Handler Certification
Affiliations
Houston Association of realtors
National Association, Realtor
TABC and food handling
Languages
Spanish
Native or Bilingual
Timeline
Waitress/ Server
Wiskey River North
01.2025 - 09.2025
Server/ Bartender
Cheesecake Factory Inc
03.2024 - 01.2025
Property Management
Edinson Property Management
02.2024 - Current
Waitress
Post Oaks Lodge
03.2023 - 07.2023
Real Estate Profesional
Keller Williams
02.2023 - Current
Cocktail Waitress/ Bartender
Azuza
01.2023 - 12.2024
Insurance Agent
Allstate Insurance
08.2021 - 02.2023
Waitress/bartender
Mamacitas Mexican
07.2021 - 10.2021
High School Diploma - undefined
Connexus Academy