Dedicated and enthusiastic individual with experience as a Juice Barista for 5 months, Nanny for 2 years, and Retail Sales Associate for 10 months. Possesses a passion for providing exceptional customer service and creating a positive experience for customers and co-workers. Skilled in maintaining supply levels in customer areas to meet typical demands while adhering to strict cleanliness and safety standards. Additionally, experienced in providing personalized care and detailed knowledge of sales strategy and merchandising methods. Excellent communication, organizational, and multitasking abilities with a proven track record of exceeding expectations. A team player who thrives in a fast-paced environment and is eager to learn and grow in the hospitality field.
· Greeted customers with a smile and offered prompt and dedicated assistance.
· Approached customers who were browsing to initiate conversations to determine their purchasing preferences.
· Provided customers with advice and assistance, paying special attention to their specific needs or desires.
· Used a consultative sales approach to understand the customer and make relevant recommendations.
· Provided prompt and courteous assistance to customers in person and over the phone.
· Assisted customers with product questions, selections, and purchases, both in-store and online.
· Provided customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
· Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
· Effectively up-sold and cross-sold products, resulting in increased sales and revenue.
· Operated POS system, handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
· Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
· Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction.
· Protected purchases by properly bagging and wrapping them to avoid damage.
· Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
· Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays every week.
· Kept an eye on the sales floor and merchandise displays to make sure they were in good shape, restocking or reorganizing products as needed.
· Helped with the design and setup of merchandise displays promoting key products, arranging them in aesthetically pleasing ways to draw in customers.
· Raised brand awareness through social media and event marketing, demonstrations, and brand promotion.
· Neatly folded and arranged clothing in attractive displays to increase sales for each customer.
· Kept fitting rooms clean and open for each next use to maximize worker efficiency and promote customer engagement.
· Kept the main floor, checkout area, and back room tidy by dusting shelves, wiping down mirrors and displays, sweeping and mopping the floors, and emptying out trash cans.
· Kept a clean personal appearance, modeled store outfits, and followed company policy by wearing seasonal appropriate clothing.
Awarded 2nd place in the national DECA retail business startup plan competition conference
Certified in CPR and First Aid Training