Amalia Martinez

Successfully handled high-volume calls from delinquent customers.

Provided excellent customer service while following collections procedures.

Provided detailed reports to management regarding collection activities.

Collect payments from borrowers that are past due delinquent.

Depending if they are 30 days or so on. If they are past 60 days and they don't answer leave a red tag on door to vacate their home premises within 72 hours.

Since borrowers don't answer the door or phone and avoid us. We as a collections team we comunícate and have meetings to talk about how to

breach and approach the borrower.

Filled out this checklist of the time I got there, borrowers name & ect information Amount they owe and so on.

If they wanna pay with a new card I pull out

a full out form for their credit card authorization sheet were I have them sign it , Were it will say the date they are promising to pay and amount.

Lots of driving!! & Calling customers as well to get information of next payments due if not go to there homes ..

And even take pictures of their home and damages and repairs.

Go to homes that are vacant to get pictures and as well put for sale signs inside mobile home window.

Communication with the finance team & all diffrent departments from Teams for payments & credit & repair .. ect ..

Developed strong communication skills to negotiate payment plans with customers.

• Organized my aging with my 4 columns for the month to collect payments ..
• Responsible for handling company account's about (900 accounts monthly)
• Made daily calls to all the accounts customers/ owners/ self-contractors
• Responsible for organizing my AR aging for PTP customers & following up on past due accounts
• Responsible for maintaining my email, following up with previous emails , responding to all customer emails , work team emails and more.
• Manage communication with all the customers/owners for payment status on their statements and pending invoices
• Sent customer recent statements and resent any missing invoices
• Recognized by management for meeting collections goals and bringing accounts current..
• Help my manager with payroll every other Thursday’s before pay day ..
• Making there checks for each employer & making sure the numbers correct & taking off the taxes , w2, 1099, quarterly tax forms ..
• Assist with the setup and maintenance of employee benefits, deductions, and payroll-related tasks.
• Process semi-monthly payroll for all employees, ensuring accuracy and compliance withcompany policies and legal requirements.Maintain payroll records, including timekeeping, employee records, and any payroll adjustments.Assist with the setup and maintenance of employee benefits, deductions, and other payroll-related tasks.Respond to employee inquiries related to payroll and resolve discrepancies.Prepare and file necessary payroll tax forms and remittances

• Responsible for answering calls, transfer calls and taking messages as needed.
• Worked with customers to processes cash/cards payments
• Responsible for will call and scanning glasses
• Assisted with bin sheets, printing labels, placing returns and canceling parts orders
• Responsible for calling customers to give updates on the status of their orders
• Assisted with ordering parts for other branch locations
• Managed title transfer at the courthouse weekly
• Managed current inventory listings
• Responsible for researching different websites for vehicle pricing
• Managed daily paperwork and data entry for vehicle information
• Communicated with customers to pick up plates when they ready