Amalia Nix
Lake Worth,FL
Summary
Proven to enhance client relations and streamline operations, leveraged strong organization and data verification skills at Wells Fargo and other leading companies. Specializing in medical admissions and loan servicing, improved process efficiency and customer satisfaction, demonstrating a blend of hard and soft skills critical for high-paced environments.
Overview
21
21
years of professional experience
Work History
Admissions Coordinator
Guiding Light Recovery Group, LLC
05.2023 - Current
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Collaborated with upper management to develop and implement strategies to improve admissions process.
- Optimized communication strategies between management involved in admissions process, fostering collaboration and efficiency.
- Manage admissions processes for incoming clients, promptly explain what is to be expected living in the community and processing necessary documents.
- Handle inquiries from prospective clients to provide detailed information regarding admissions process and what is expected when living in the community.
- Established and maintained relationships with treatment centers to increase awareness of Guiding Light Recovery Group.
- Strengthened relationships with clients through regular engagement activities such as meetings or group activities.
- Coordinated open house events for prospective clients, providing detailed information about programs and answering questions.
Server
The Little Club
03.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Event Coordinator
Cooper's Hawk Winery And Restaurant
04.2021 - 02.2023
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Upheld strict safety standards by monitoring food temperatures and promptly addressing any issues that arose.
- Returned reusable goods and serving equipment for inventory and restock.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
Loan Servicing Specialist
Wells Fargo
03.2003 - 08.2018
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Analyzed financial statements for risk assessment during underwriting process, contributing to higher quality loan portfolio growth.
- Facilitated timely loan modification requests, collaborating with borrowers and internal teams to reach mutually beneficial solutions.
- Maintained and set mortgage interest rate and loan programs to remain competitive in market.
- Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Improved loan processing efficiency by streamlining documentation and workflow procedures.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
Education
High School Diploma -
Hawkins High School
Hawkins, TXAssociate of Science - Criminalistics And Criminal Science
Tyler Junior College
Troup, TXSkills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
Timeline
Admissions Coordinator
Guiding Light Recovery Group, LLC
05.2023 - Current
Server
The Little Club
03.2022 - 05.2024
Event Coordinator
Cooper's Hawk Winery And Restaurant
04.2021 - 02.2023
Loan Servicing Specialist
Wells Fargo
03.2003 - 08.2018
High School Diploma -
Hawkins High School
Associate of Science - Criminalistics And Criminal Science
Tyler Junior College
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