Amalia Ramirez
Arlington
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sign Up Representative
Meneses Law
04.2024 - Current
- Greet clients and make them feel welcome.
- Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
- Collect and verify client information to facilitate smooth onboarding.
- Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
- Establish and maintain positive client relationships through effective communication and responsiveness.
- Collect and verify client information to facilitate smooth onboarding.
- Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
- Establish and maintain positive client relationships through effective communication and responsiveness.
- Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
- Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
- Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
- Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone.
You will document conversations and report to management with any concerns
Administrative Assistant
TIS Foundation Repair
05.2020 - 04.2024
- Manage the contractor company's general office task and administrative duties
- Schedule inspections, foundations repairs, and appointments
- Coordinate calls between inspectors and customers
- Develop property diagrams to describe what the recommendations are given for foundation repair
- Create estimate with recommendations and email it to the customer
- Follow up to schedule repair
Retail Cashier
Ace Hardware
10.2016 - 05.2020
- Responsible for handling cash, debit, credit, and check transactions when using a cash register or other sale systems
- Conduct balancing process after the business day
- Interacting with customers to assist them with purchases or to find items that were needed
- Answer questions about products or any service that was offered
- Handle complains
Education
Bachelor's - Administration, Entrepreneurship
Texas Woman's University
Denton, TX01.2021
Skills
- Leadership
- Teamwork
- Problem-solving
- Time management
- Communication
- Customer Service
- Google apps
- Multitasking
- Data entry
- Microsoft Word
Certification
- Critical Thinking for Better Judgement & Decision-Making
- Managing Resources Across Project Teams
- Strategic Planning: Case Studies
- Business Ethics for Managers & Leaders
- Excel: Management Accounting DRAFT
Languages
5
Timeline
Sign Up Representative
Meneses Law
04.2024 - Current
Administrative Assistant
TIS Foundation Repair
05.2020 - 04.2024
Retail Cashier
Ace Hardware
10.2016 - 05.2020
Bachelor's - Administration, Entrepreneurship
Texas Woman's University