Amalia Rangel
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Director
Mi Casa Child Centers
02.2023 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
Dispatch
M Company
06.2020 - 08.2022
- Planned and prioritized assigned tasks to meet deadlines.
- Coordinated scheduling in high-volume environment.
- Kept work area safe, organized and clean according to general office practices and OSHA requirements.
- Managed fleet transportation dispatching for Location
- Organized paperwork and explained individual job parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Team Lead
St PJS Foster Home
03.2019 - 05.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Sales Representative
Conns Warehouse
05.2017 - 06.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Diploma -
Luther Burbank High School
06.2009
Skills
- Training and Development
- Financial Management
- Business Planning
- Daily Production Reports
- Staff Management
- Positive Reinforcement Strategies
- Childcare Facilities
- Team Operations
- Scheduling and Coordination
- Recordkeeping Accuracy
Languages
English
Full Professional
Timeline
Assistant Director
Mi Casa Child Centers
02.2023 - Current
Dispatch
M Company
06.2020 - 08.2022
Team Lead
St PJS Foster Home
03.2019 - 05.2020
Customer Sales Representative
Conns Warehouse
05.2017 - 06.2019
Diploma -
Luther Burbank High School
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