Amalia Torres
Reno,NV
Summary
Dynamic customer service professional with a proven track record at Jackson’s, excelling in cash handling and fostering customer loyalty. Recognized for maintaining composure in high-pressure situations while consistently exceeding customer satisfaction goals. Skilled in training new employees and enhancing team collaboration to create a welcoming shopping environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Jackson’s
01.2023 - 07.2025
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash drawer accurately, balancing at the end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Engaged in training sessions to improve product knowledge and customer interaction skills.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
Caregiver
Lend A Hand Services
04.2020 - 04.2022
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to medical professionals promptly.
- Developed personalized care plans in collaboration with healthcare teams.
- Trained new caregivers on best practices for client support and safety protocols.
- Implemented effective communication strategies to engage with clients and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Shell Gas Station
Customer Service Rep
06.2016 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lunch Aide
John Swett School District
2003 - 06.2009
- Supervised student lunch periods, ensuring a safe and orderly environment.
- Assisted students with food selection and dietary needs to promote healthy eating habits.
- Collaborated with kitchen staff to facilitate efficient meal service and minimize wait times.
- Monitored compliance with health and safety regulations during meal setup and cleanup.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Education
High School Diploma - CNA
John Swett
Crockett, CA04.2006
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
Certification
I have food handler certificates
Timeline
Customer Service Cashier
Jackson’s
01.2023 - 07.2025
Caregiver
Lend A Hand Services
04.2020 - 04.2022
Shell Gas Station
Customer Service Rep
06.2016 - 05.2018
Lunch Aide
John Swett School District
2003 - 06.2009
High School Diploma - CNA
John Swett