Amalia Valdes
PEMBROKE PINES,FL
Summary
Highly-motivated with a desire to take on new challenges. Demonstrates a positive attitude to adapt to any situation. Strong work ethic and exceptional interpersonal skills. Well versed in sales, retail operations, management, inventory control, customer service, data entry, cash handling, and conflict resolution.
Overview
3
3
years of professional experience
Work History
Lead
Cookies
, FL
09.2023 - Current
- Ensured world-class customer experience by fostering a friendly atmosphere and comprehensive product knowledge.
- Supported associate onboarding and leadership development programs.
- Fostered repeat business through local networking initiatives and loyalty program management.
- Monitored customer experience through online reviews, surveys, and key performance indicators (KPIs), providing feedback and follow-up.
- Collaborated with GM and CO-Managers to establish sales and KPI targets, reviewing and applying insights to drive sales volume.
- Perform the required verification of patient’s eligibility and updating any information through CRM system, Dutchie
- Assisted in implementing Visual Presentation standards, including floor sets, merchandising, and product launches.
- Partnered with GM and Hospitality CO-Manager for community outreach and in-store events coordination.
- Supervised inventory management
- Utilized data analysis to drive process improvements and enhance the customer experience.
- Maintained positive customer relations by addressing issues promptly and implementing effective solutions.
- Monitored cash handling and conducted deposit reconciliation.
- Evaluated employee performance and provided constructive feedback for skill enhancement.
Assistant Manager
Curaleaf
, FL
01.2022 - 09.2023
- Inventory management.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Bookkeeping
- Monitored cash handling and conducted deposit reconciliation.
- Perform the required verification of patient’s eligibility and updating any information through CRM system, Dutchie
- Proactively evaluates and identifies opportunities to drive process improvements that positively impact the patient’s experience.
- Daily planning and execution to set KPI goals to drive sales profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Receptionist
Hand and Stone Massage and Facial Spa
, FL
06.2021 - 12.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Prioritized a "customer comes first" attitude, consistently delivering exceptional service and building strong client relationships.
- Successfully met sales goals through memberships and gift card sales, contributing to the spa's revenue growth.
- Assisted in spa attendant duties.
- Collaborated with management in store inventory management, ensuring adequate stock levels and minimizing stockouts.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases such as Microsoft Suite and CRM Software Zenoti.
- Collected payments, processed transactions and updated relevant records.
Education
Associate of Arts - Diagnostic Medical Sonography
Broward College
Davie, FLHigh School Diploma -
J.P. Taravella High School
Skills
- Inbound/Outbound calls
- Data Entry
- Microsoft Suite
- CRM computer software
- 11 years of Customer Service
- Problem-solving and conflict resolution
- Loss prevention
- Bookkeeping
- Inventory management
- Sales
- Computer operation
- Performance management
- Staff training and development
- Financial Management
- Created reports for District using data analytics
- Retail Space Planning and Merchandising
- Recruiting and Interviewing
- Retail Operations Management
- Scheduling
- Social Media Management
- Database Management
- Food safety
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Lead
Cookies
09.2023 - Current
Assistant Manager
Curaleaf
01.2022 - 09.2023
Front Desk Receptionist
Hand and Stone Massage and Facial Spa
06.2021 - 12.2021
Associate of Arts - Diagnostic Medical Sonography
Broward College
High School Diploma -
J.P. Taravella High School