A. Malicka Barro
Lansdowne,PA
Summary
A resourceful leader with an entrepreneurial spirit, skilled at cultivating vendor and customer relations, with strengths in daily operations management, procurement, and workflow efficiency.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Operations Management Trainee
Ryder Transportation Services
King of Prussia, Pennsylvania
06.2024 - Current
- Collaborating with operations manager to build daily workflows and make key logistics decisions to keep vehicle maintenance metrics above 98%.
- Leading training sessions for service attendants on procedures and safety protocols in order to improve performance, and reduce risks.
- Conducting weekly, comprehensive analysis of service attendants' metrics in order to identify areas in need of improvement or optimization.
- Collaborating closely with procurement coordinator to source equipment and parts on demand to ensure timely service delivery.
- Maintaining strategic partnerships with vendors by managing end-to-end process of RFQs, RFPs, and purchase orders.
Account Manager
Mission Lane
Philadelphia, Pennsylvania
05.2022 - 06.2024
- Managed inbound communication with a daily average of 180 cardholders, and utilized critical thinking and problem-solving to increase customer satisfaction.
- Fielded customer complaints and facilitated resolutions through follow-up with upper management.
- Successfully established and maintained 85% client retention rate through accurate account activity tracking and credit reports with servicing team.
Purchasing Assistant
Idevert
Abidjan, Ivory Coast
01.2020 - 04.2023
- Developed and maintained relationships with U.S. parts suppliers.
- Successfully achieved equipment budget targets, and resulted in a 100% on-time delivery rate for all procurement projects.
- Increased productivity by 20% through detailed research and inventory spreadsheet maintenance.
- Received, inspected, processed, and recorded 50+ shipments with 99% accuracy, ensuring smooth operations and delivery to the Ivory Coast.
Management Trainee Intern
Enterprise Rent-A-Car
Marlton, New Jersey
01.2020 - 03.2020
- Managed a fleet of 360 vehicles, and developed marketing strategies to promote Enterprise Rent-A-Car products.
- Collaborated with branch manager and initiated resource utilization to take charge of daily logistics drop-offs and pick-ups for improved efficiency and increased productivity.
- Contributed efforts to raise branch's ESQi score from 73% to 83% in December, 86% in February 2020, ultimately leading to enhanced customer experience.
Education
Master Of Professional Studies (MPS) - Sustainable Food Systems
Culinary Institute of America
Hyde Park, NY08-2025
Bachelor Of Science (BS) - Supply Chain And Logistics
Rowan University
Glassboro, NJ05-2020
Skills
- Customer relationship management (CRM)
- Data analysis & forecasting
- Negotiation & conflict resolution
- Cross-functional team leadership
- Telephone & email etiquette
- Employee training and development
Accomplishments
Ryder Safe Employee Award, Q4 2024
Languages
French
Native/ Bilingual
Spanish
Professional
English
Native/ Bilingual
Affiliations
Volunteer, The Opportunity League - Burlington, NJ (2023-Present)
Certification
Pipeline & Hazardous Material Safety - USDOT (2019)
Timeline
Operations Management Trainee
Ryder Transportation Services
06.2024 - Current
Account Manager
Mission Lane
05.2022 - 06.2024
Purchasing Assistant
Idevert
01.2020 - 04.2023
Management Trainee Intern
Enterprise Rent-A-Car
01.2020 - 03.2020
Master Of Professional Studies (MPS) - Sustainable Food Systems
Culinary Institute of America
Bachelor Of Science (BS) - Supply Chain And Logistics
Rowan University