Amalie Holen
Tehachapi,CA
Summary
Proven Bartender with extensive experience at Freelance events, adept in elevating customer satisfaction through exceptional service and high-quality cocktails. Skilled in staff management and inventory control, significantly contributing to a positive, team-oriented work environment. Excels in multitasking and customer service, consistently developing loyal clientele and boosting sales through personalized recommendations and innovative seasonal menus.
I have pervious experience managing a beach bar in Kenya where I helped creates a new menu and train staff. I’ve been a hairdresser too for over a decade where I had plenty of courses in sales and marketing and of course customer service!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Freelance
01.2019 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Bartending
EBS Bartending School
Las Vegas, NV02.2017
Hairdresser - Sales And Marketing
Hairdressing School
Norway06.2012
Skills
- Team player attitude
- Highly reliable
- Liquor, beer, and wine knowledge
- Customer Service
- Strong multitasking
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Sales expertise
- Staff Management
- Garnishing Drinks
- Preparing garnishes
- Glassware knowledge
- Fast Learner
- Teamwork and Professionalism
- Hospitality and Guest Service
- Issue Resolution
- Professional Service Standards
Certification
Hair dresser certification
Piercing certificate
Bartending certificate
Languages
Norwegian
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Freelance
01.2019 - 07.2024
Bartending
EBS Bartending School
Hairdresser - Sales And Marketing
Hairdressing School